Contributor I

Why is the new Sonos App crap?

Forum|Forum|2 years ago
May 10, 2024
268 replies
26148 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

R

Rhonny

Prodigy III

Any solution to all my Imported Playlists being appearing as empty?

Same when attempting to use Sonophone too. Thanks.

If you are using local music, try plex. I feel sonos will support local music less and less, it’s al streaming going forward with mobile music. New webb app shows their direction

If that was the case, they’d focus on playlist management and queue management rather than making us non-library users wait while music library updates/fixes are rolled out…

P

paulrw

Prodigy II

Any solution to all my Imported Playlists being appearing as empty?

Same when attempting to use Sonophone too. Thanks.

If you are using local music, try plex. I feel sonos will support local music less and less, it’s al streaming going forward with mobile music. New webb app shows their direction

If that was the case, they’d focus on playlist management and queue management rather than making us non-library users wait while music library updates/fixes are rolled out…

Lots of bad PR over local music that should be sorted, just saying i feel it will take a back seat going forward, let plex sort all the nuances and support out, and just link that service in sonos like any other….maybe….

R

Rhonny

Prodigy III

Any solution to all my Imported Playlists being appearing as empty?

Same when attempting to use Sonophone too. Thanks.

If you are using local music, try plex. I feel sonos will support local music less and less, it’s al streaming going forward with mobile music. New webb app shows their direction

If that was the case, they’d focus on playlist management and queue management rather than making us non-library users wait while music library updates/fixes are rolled out…

Lots of bad PR over local music that should be sorted, just saying i feel it will take a back seat going forward, let plex sort all the nuances and support out, and just link that service in sonos like any other….maybe….

That sounds like a much more manageable option for Sonos...

Library focus will definitely eventually take a back seat as the number of people attached to ‘ownership’ of music continues to decline. I used to have music files on my old Android phone, but realised how limiting and time consuming it was to try to keep it updated with any new music (or to discover any!). I let streaming into my life - always the highest res I could get - and my eyes were widely opened that there is so much more music out there than my tiny slice of music files had let me think, with infinite flexibility. I took great pleasure in ditching the micro SD card with those files on.

I’ll take a stab that 90% of those with music libraries - especially on here - are men over 45 (with half of those never adding files to their library and listening to their own echo chamber, whilst the other half spend more on albums per year than it would cost to stream them, because they want to ‘own’ the data rather than bringing it in via wifi when needed).

I am a man over 45 by the way. And yes, I’m afraid you music library owners are all Boomers (in the Millennial sense of the word).

B

BlaineANGRYCUSTOMER

Contributor I

After loading all my speakers into my car destined for the gun range for the morning. I stumbled across a random post. I forget exactly where it was but basically it said that Sonos has to have at least one speaker hard wired. When doing so it forces all other speakers to use the Sonos-Network which is the preferred method. A totally wireless setup creates issues. I took a play:1 and plugged it in to my switch in my server room and in less than 3 minutes everything came up working perfectly. In fact it’s more responsive than it was before.

This tells me that the new App is written by coding clowns and QA is non-existent at Sonos which is disturbing. Even more disturbing is the fact that Sonos support does not even know about this. Regardless if you run into the same issue that thousands of us have been dealing with there is your fix.

Don’t expect Sonos support to help. They look to blame our network and ask us to make changes to accommodate their poorly written code instead of hiring developers that know what they are doing. The CEO needs to be removed as well as every decision maker involved in the horrible experience they gave us with this new App.

Moderator Note: Modified in accordance with the Community Code of Conduct.

jgatie

Changes network configuration, problem is fixed. Complains about Sonos support blaming a network configuration error.

Me dies!

R

Rhonny

Prodigy III

@jgatie He shows so little awareness of how distasteful and offensive his last sentence is…

Heading to the gun range, offensive language.

Moderator Note: Modified in accordance with the Community Code of Conduct.

B

BlaineANGRYCUSTOMER

Contributor I

Changes network configuration, problem is fixed. Complains about Sonos support blaming a network configuration error.

Me dies!

Correct...A network that has NOT CHANGED in months and continues to run everything else with no issues whatsoever. Change how Sonos operates and suddenly Sonos works.

Moderator Note: Modified in accordance with the Community Code of Conduct.

M

Manafran

Lyricist I

I still cannot get the app to “Accept” on my 1phone 15!

The earlier app worked just fine.

This is very disspointing and I really dont want to spend a day trying to get an app to work!!

Ken_Griffiths

I still cannot get the app to “Accept” on my 1phone 15!

The earlier app worked just fine.

This is very disspointing and I really dont want to spend a day trying to get an app to work!!

Works on my older iPhone - ensure the font settings/screen-size are at their default on the iDevice and scroll the screen to bottom and back again - see attached (I’ve just over-exaggerated the screen movement up and down), but it shows the App works to highlight the ‘Accept’ button.

eliminatorDenmark

Trending Lyricist I

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

Yes , it`s getting worse every year. …….. next step must be totally change to another platform.

Show more replies

Sign up

Login to the community