why does the sonos app suck so badly

No, not experiencing the issue, but maybe try resetting the App…

https://support.sonos.com/en-us/article/reset-the-sonos-app

Sonos app has been horrible for many many years. I have lost all hope it will improve. I don’t understand what the CEO stepping down is going to do. The company has zero vision. Sure the hardware is amazing but what’s the point when you can’t use it. I sold off most my equipment except for what’s connected to my tv because that’s too much of a hassle. But you can bet I will never buy another product or service from them ever again. 

Not sure why anyone would choose to move away from their Sonos speakers, if they have them setup in their Home, as the hardware is (still) excellent, as you mention, and has not changed as far as I’ve seen in the past six months and the Sonos App is merely a ‘remote’ controller to initiate playback of audio on their speakers. It’s not even a ‘music player’ App.

Even without the Sonos App, there are still all these options to play music/audio on Sonos speakers…

• Airplay 2 (useful for grouping speakers too)
• Direct Control (PlexAmp/Spotify/Amazon Apps/iBroadcast/Emby)
• Bluetooth Audio
• UPnP/DLNA
• Alexa Voice Services (useful for grouping speakers too)
• Google Voice Services 
• Sonos Voice Control (useful for grouping speakers too)
• TV Apps (YouTube/Chromecast/Plex)
• Line-In audio
• 3rd Party Apps (Soro/SonoPhone/Orto etc.) (useful for grouping speakers too)

I’m not about to part with cash for something like Bose, or any other speakers, when I still have all these options to playback my chosen audio on my Sonos Home devices. That said, I’m not having any issues with the Sonos App here as it seems to work fine, but appreciate different setups, hardware and Home networks can vary.

My own thoughts are, if anyone is continuing to have issues with the new Sonos App and/or their Sonos devices and can easily reproduce things, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

You incorrectly presumed the app is my sole issue. I will admit I could’ve been clearer so allow me to expand. I switched over to Sonos devices starting 2007. Shortly afterwards I started having technical issues from audio stuttering to lagging to sudden syncing issues to becoming unresponsive altogether until a reboot is performed. These issues have existed since then and still exist today. A simple search on Sonos community site will show you I am far from the only user experiencing these issues (and more) regularly. Hell, my cheap JBL speaker is leagues above, save for the audio quality because again I’m not arguing Sonos does not have superior hardware. When you cannot enjoy a tv show or playlist without running into an issue, it becomes a source of annoyance and frustration. That is why I sold my additional (portable) devices. Fortunately, the devices I kept are part of my tv system where one device is hardwired, thus creating a more error proof setup.  

I agree their customer service is top notch relative to what is out there these days. I’m always surprised just how much they can do on the backend in terms of diagnostics and configuring my settings.

And yet, if you search these forums, you’ll find many of us suggesting that these network issues, such as you’re describing, are the result, most often, of network, and not Sonos issues. A simple network refresh fixes the vast majority of these issues, and if they don’t, a quick reference to the wifi interference FAQ is useful. 

After all, a networked speaker system will only be as good as the network it connects to. But, Sonos always allows you to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, even past the speaker’s warranty, in fact , at least so far, infinitely, as they’re still supporting the first devices they released in the beginning. 

Were I you, I’d be unhappy about the situation, and I’d be making every effort necessary to make my investment worthwhile. Fortunately, my 22+ speaker system from Sonos is working. 

While I appreciate the resources you included, it’s confusing why you presume I did not make every effort to make those devices (eg Roam) work. I spoke with their customer service countless times over at least a couple years, and they were never able to figure out the specific issues. This is after confirming it was not purely a network issue; that is, the issues were not isolated with my home network.  
 

The reason I wrote all this today is because I’m reminded of the frustration prior to selling off my portable devices. I just got off the phone with them again and they cited the extreme lag is due to issues with the software, which they hope to fix in the next update. 

It’s odd.  Don’t have any of these experiences you speak of, including the use of my Roam, which I play both individually, and on its own. As I said, in your situation I too would be angry, but I don’t appear to have the same situation that you are experiencing. So, from my perspective, it isn’t the app. 

As Bruce above mentions, the issues you describe are more centred around wireless network latency and interference and certainly none of the things you mention explain anyway why you’ve posted in a thread entitled ‘Why does the Sonos App suck so badly’?

The issues you are now referring to are unrelated to the topic being discussed here, but in any event are likely solvable, but it’s a bit late if you’ve perhaps already parted company with most of your products. 

You do realise that the App is not a ‘music player’, it’s merely a ‘remote’ control for your Sonos products. Once music has been started on your speakers, the Sonos App can be closed fully and any device that it’s running on can be powered off. So if the playing music is interrupted, or goes out of sync, it’s down to the connection between the audio source and the player/co-ordinator and/or the network subnet connections between any grouped players - it’s not going to be Sonos app related under any circumstances, ever. All I can say is if you have perhaps since sold on many of your products, then it’s certainly someone else’s gain.

Theres no helping, he is repporting general problems with the app, notice how other people says the same thing? that means that the problems are codedmdirectly into the app, witch i can confirm is a poorly coded bloatbomb of pure crap. Today i was forced to update, and at the end it repported an error, COULDNT UPDATE FOR SOME REASON. I then restarted the app and whent back to search for new firmware...gurss what, it was done updating, so it repported an error that diddnt occur? Yea, this is the lowest scum software on the internet today, there is no competition.