Contributor I

why does the sonos app suck so badly

Forum|Forum|1 year ago
November 24, 2024
50 replies
4475 views

It takes forever to respond to inputs and tonight I have no control over the volume. Every time I play music there is an issue with the app. It is one of the worst apps I’ve ever experienced.

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F

Frustrated Edinburgh

Contributor I

There seems to be lots of suggestions that the many “problems” faced by users are network issues. I’ve had Sonos speakers for 10+ years, and suffered no problems at all until the app upgrade last year, and I suspect from the comments on here and other social media that most peoples problems started then.

So (ignoring the appalling design and illogical set up of the new app) if we are all now experiencing network problems it would appear they are connected to the app release. Quite honestly if I could afford it, I'd get rid of my Sonos system (despite the amazing quality of the speakers).

Ken_Griffiths

There’s not nearly enough information here to even begin making any viable suggestions. So if not tried already, perhaps go onto reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note any references and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

I’m not having the issues mentioned, but I’m running the Sonos setup here on a WiFi mesh setup and the majority of speakers are using the faster 5Ghz band. All have SNR levels greater than 45dB showing in the Sonos App. Certainly no App issues when discovering devices and not seeing any volume adjustment lag, even across multiple (5+) grouped rooms.

Hopefully Sonos Support will be able to assist to resolve the matters seen.

Theres no helping, he is repporting general problems with the app, notice how other people says the same thing? that means that the problems are codedmdirectly into the app, witch i can confirm is a poorly coded bloatbomb of pure crap. Today i was forced to update, and at the end it repported an error, COULDNT UPDATE FOR SOME REASON. I then restarted the app and whent back to search for new firmware...gurss what, it was done updating, so it repported an error that diddnt occur? Yea, this is the lowest scum software on the internet today, there is no competition.

How can it (ever) be App related? - the App itself can be closed and the playing audio source will continue playing? Even the mobile device the App is installed on can be powered off. Audio playback interruptions/dropouts are not App related at all.

That said, If you or anyone are continuing to have issues with the App and/or your Sonos devices and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their App seems to be working okay here and I have quite a few Sonos products and music services installed (see attached - I’m using an old iPhone XR in the example shown), but I guess different Home Setups, Hardware and Networks can vary. I use a WiFi 6AX mesh to cover the Household. I’ve also put the majority of products onto the 5Ghz band and ensured their SNR levels shown in the Sonos App are set at 45dB or higher - as touched upon in this Sonos Support link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Stanley_4

Grand Maestro

So (ignoring the appalling design and illogical set up of the new app) if we are all now experiencing network problems it would appear they are connected to the app release.

Related yes, as part of the release was a change in how Sonos uses the local network to discover devices. Once past the discovery process that should have no impact.

T

TheAppIsAbsolutelyTerrible

Lyricist I

FIX IT! SonoPad works flawlessly. Hire that guy. WTF?

J

Jan_58

Lyricist II

There’s not nearly enough information here to even begin making any viable suggestions. So if not tried already, perhaps go onto reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note any references and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

I’m not having the issues mentioned, but I’m running the Sonos setup here on a WiFi mesh setup and the majority of speakers are using the faster 5Ghz band. All have SNR levels greater than 45dB showing in the Sonos App. Certainly no App issues when discovering devices and not seeing any volume adjustment lag, even across multiple (5+) grouped rooms.

Hopefully Sonos Support will be able to assist to resolve the matters seen.

Issues is with new app - old app dident have same issues - so its NOT a speed issue.

R

Rich88

Lyricist III

This is the worst system. Why can’t Sonos get it right after so many years. I keep getting bounced off my 5G network and connecting to 2G. I will NEVER buy another Sonos system again!!!!!!

106rallye

Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.

Ken_Griffiths

This is the worst system. Why can’t Sonos get it right after so many years. I keep getting bounced off my 5G network and connecting to 2G. I will NEVER buy another Sonos system again!!!!!!

What are you referring to in the above ‘bolded’ comment, which product is getting bounced and what are you seeing exactly and where?

R

Rich88

Lyricist III

Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.

Why? That’s a dumb question. Because 5G is 400% faster than 2.4G on my network.

Ken_Griffiths

Why would you not want to be on 2,4Ghz? The Sonos software just chooses the best band to work with.

Why? That’s a dumb question. Because 5G is 400% faster than 2.4G on my network.

Does your router not allow manual WiFi band steering? If it does, (and many do support these things) then simply blacklist the MAC address of the device for the 2.4Ghz band. If it doesn’t, I’d consider replacing the router for a decent one that does.

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