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World-Class Superstar
May 8, 2024
Question

Where is the Mute button - New Sonos App?

  • May 8, 2024
  • 46 replies
  • 5495 views

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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46 replies

Lyricist II
May 22, 2024

Let me guess...I bet the premium paid subscription still has the mute function

Airgetlam
May 23, 2024

What premium paid subscription?

Bruce
Lyricist II
May 23, 2024

Sonos premium radio without commercials 

Airgetlam
May 23, 2024

Huh. I hadn’t noticed this thread had anything to do with Sonos Radio, just the Sonos controller in general. 

Bruce
Lyricist II
May 23, 2024

I could be totally wrong on that. Maybe just me being cynical 

Lyricist II
May 23, 2024

I’m chiming in here as I agree this new app is terrible. Initial look is more modern but to not include multiple features that have been around for the 10 years I’ve been using Sonos is inconceivable to me. Please let us go back to old app until all this can be corrected 

Lyricist II
May 25, 2024

Please give back the MUTE button asap !!!

Or tell us How to roll back to the previous app version …

we are begging you, please, SONOS team 

this community and all my Sonos friends are same minded: nobody understands how the quality of the app went that bad ???!!! 
did any of you used that app, actually before releasing it?

Lyricist I
May 26, 2024

Rebuilt to make it slower, harder to navigate and have less features. Now that’s innovation! Thank you Sonos. 

Contributor I
May 27, 2024

If I had to guess this is a deliberate cost saving removal of the mute button and won’t be coming back for music. It still appears on a TV stream. I guarantee they are trying to train us all to hit the pause button which stops the stream and saves them bandwidth costs when you’re using a music service. Of course this sucks for radio stations on TuneIn because every time you pause or change the station you get another 2mins of ads. Also changes how I use groups because, probably like everyone here, I like muting a zone from time to time while keeping audio playing in other zones. 

Contributor I
May 30, 2024

Muting is dirt-basic functionality for any audio system. It’s a true embarrassment and very damaging to the brand if Sonos removed this on purpose. It needs to be brought back immediately if Sonos wants to preserve its status as a player in the Hi-Fi market.