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beynym
World-Class Superstar
May 8, 2024
Question

Where is the Mute button - New Sonos App?

  • May 8, 2024
  • 46 replies
  • 5495 views

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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    46 replies

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    kimsaikung
    Contributor I
    May 11, 2024

    Tried hovering my finger over control as instructed earlier. No mute button appeared. 
    My wifi is not wonderful so I’ve always found it easier and quicker to mute and unmute radio instead of turning it off. Really not happy with this new app. 👎

      liwreyfgaluiwegfwileufg
      Lyricist I
      May 11, 2024

      Muting is also a much greener way of saving power as it draws less current than disconnecting or pressing stop on the music with the amplifier still running at the same volume but amplifying silence.

        ppoteet
        Contributor I
        May 11, 2024

        IMHO, the new app is horrible.  Please give the old one back!  It was pushed to my Android phone with no notice at all and the missing mute is just one problem.   This looks like an Alpha release... not even a reasonable Bata.  

         

          Bredin
          Lyricist I
          May 12, 2024

          I totally agree that a mute button is very useful. Please reinstate or let me download pld version

           

           

            RichWhitman
            Lyricist I
            May 12, 2024

            Getting to the individual speaker volumes now takes more time AND there’s no mute? Wow. 

              Marcus Barnes
              Contributor I
              May 15, 2024

              Removing 3 of the main features I use all the time is NOT ‘...redesigned and better than ever.’ !!!

              Whoever approved that tag to be associated with this new app needs sacking and labelling and complete liar.

              • Cannot mute a speaker as part of a group.
              • Cannot set a sleep timer.
              • Cannot set an alarm.
              • Increased the amount of clicks it takes to do anything.

              I fail to see how that is an improvement. Time to look for new speaker setup as it’s not worth upgrading my current speakers if that is the company attitude.

                Aarons5thAttemptAtaHandleWTF
                Lyricist I
                May 16, 2024

                Has there been a fix yet? It also kicked my roam off the network completely and won’t allow to reconnect. Told me to call support, which had 250 minute wait time at 10 pm?

                  TomMac
                  Contributor I
                  May 19, 2024

                  This app update is a disaster. When will Sonos start listening to their customers and stop messing around with something that almost works!!!!!

                    Rporteo
                    Trending Lyricist I
                    May 19, 2024

                    I’d love to know who beta tested this new app!!! Absolutely appalling from Sonos that they’ve not rolled back to the previous app while this absolute debacle is sorted!

                    https https://www.mixcloud.com/rob-porteous2/ 1 Beam, 2 Play 5’s, 6 Play 1’s, 1 Amp and 3 Play 3’s!
                      WhereIsTheMuteButtonFFS
                      Lyricist I
                      May 22, 2024

                      I literally created my account today to complain about this ridiculous omission.

                       

                      I spent five figures on Sonos equipment last year alone.

                       

                      Do better Sonos.

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