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World-Class Superstar
May 8, 2024 5:40 AM UTC
Question

Where is the Mute button - New Sonos App?

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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46 replies

Contributor I
May 11, 2024 9:55 AM UTC

Tried hovering my finger over control as instructed earlier. No mute button appeared. 
My wifi is not wonderful so I’ve always found it easier and quicker to mute and unmute radio instead of turning it off. Really not happy with this new app. 👎

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Lyricist I
May 11, 2024 10:18 AM UTC

Muting is also a much greener way of saving power as it draws less current than disconnecting or pressing stop on the music with the amplifier still running at the same volume but amplifying silence.

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Contributor I
May 11, 2024 8:48 PM UTC

IMHO, the new app is horrible.  Please give the old one back!  It was pushed to my Android phone with no notice at all and the missing mute is just one problem.   This looks like an Alpha release... not even a reasonable Bata.  

 

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Lyricist I
May 12, 2024 8:06 AM UTC

I totally agree that a mute button is very useful. Please reinstate or let me download pld version

 

 

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Lyricist I
May 12, 2024 10:23 AM UTC

Getting to the individual speaker volumes now takes more time AND there’s no mute? Wow. 

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Contributor I
May 15, 2024 9:12 AM UTC

Removing 3 of the main features I use all the time is NOT ‘...redesigned and better than ever.’ !!!

Whoever approved that tag to be associated with this new app needs sacking and labelling and complete liar.

  • Cannot mute a speaker as part of a group.
  • Cannot set a sleep timer.
  • Cannot set an alarm.
  • Increased the amount of clicks it takes to do anything.

I fail to see how that is an improvement. Time to look for new speaker setup as it’s not worth upgrading my current speakers if that is the company attitude.

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Lyricist I
May 16, 2024 9:37 PM UTC

Has there been a fix yet? It also kicked my roam off the network completely and won’t allow to reconnect. Told me to call support, which had 250 minute wait time at 10 pm?

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Contributor I
May 19, 2024 11:18 AM UTC

This app update is a disaster. When will Sonos start listening to their customers and stop messing around with something that almost works!!!!!

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Trending Lyricist I
May 19, 2024 12:25 PM UTC

I’d love to know who beta tested this new app!!! Absolutely appalling from Sonos that they’ve not rolled back to the previous app while this absolute debacle is sorted!

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https https://www.mixcloud.com/rob-porteous2/ 1 Beam, 2 Play 5’s, 6 Play 1’s, 1 Amp and 3 Play 3’s!
Lyricist I
May 22, 2024 7:48 PM UTC

I literally created my account today to complain about this ridiculous omission.

 

I spent five figures on Sonos equipment last year alone.

 

Do better Sonos.

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