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beynym
World-Class Superstar
May 8, 2024 5:40 AM UTC
Question

Where is the Mute button - New Sonos App?

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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    46 replies

    JBHallinMN
    Contributor I
    May 9, 2024 11:24 AM UTC

    Same for me.

    You used to be able to mute by pressing the left speaker in the volume control but not any more.

    Is the only way to mute now to turn the volume all the way down?

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      Tim_15
      Lyricist I
      May 9, 2024 3:36 PM UTC

      No Mute button. How is this an improvement?

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        ChrisMusic
        Lyricist I
        May 9, 2024 4:35 PM UTC

        Yes, where is the speaker mute button on the new app?  This seems like an insane oversight!  I constantly mute and unmute speakers.  It’s much easier than connecting and disconnecting speakers.

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          Porto
          Lyricist I
          May 9, 2024 8:21 PM UTC

          Where oh where art thou mute option??? Hmmm so I can’t mute ads anymore??? 🤔

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            William Hanigsberg
            Lyricist III
            May 9, 2024 8:58 PM UTC

            Hover over the volume control at the lower right of the screen and the mute control appears. This is a good design but they need to tell us where to find it. It took me quite a while.

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            Bill
            William Hanigsberg
            Lyricist III
            May 9, 2024 9:01 PM UTC

            And now it doesn’t work! I guess we are in beta land.

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            Bill
              mavis_chels
              Contributor I
              May 10, 2024 11:26 AM UTC

              Come on Sonos. Get the mute button back ASAP.

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                JohnG666
                Enthusiast II
                May 10, 2024 2:53 PM UTC

                I too need the mute button. How can something so basic be missing?

                 

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                  Parc Lafontaine
                  Lyricist II
                  May 10, 2024 3:35 PM UTC

                  Where’s the mute button?!? 😤 and so on …. as mentioned by ...

                   

                  Sonos new app missing most features that were available in prior app version

                  You released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice.

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                    Gladobe
                    Lyricist I
                    May 10, 2024 7:02 PM UTC

                    Bad bad update-no mute function?
                     

                    That stinks. Please fix Sonos!!’

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