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Pinned Reply By Corry P

Hi @Snarkje & @Djbigmike

We are investigating this issue. I have tagged this thread with the tracker, and will inform you here when it is resolved. We have no ETA at present.

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Djbigmike
Lyricist III
Jul 25, 2024 1:13 AM UTC

Thank you @Snarkje  for getting the video. apologies for the delay on my end but this is exactly the same issue for me @Corry P 

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    Corry P
    Corry PPinned
    Sonos Staff
    Jul 25, 2024 1:33 PM UTC

    Hi @Snarkje & @Djbigmike

    We are investigating this issue. I have tagged this thread with the tracker, and will inform you here when it is resolved. We have no ETA at present.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Steve Dunn_1
    Contributor I
    Sep 12, 2024 6:31 PM UTC

    Exactly the same problem here. Genuinely surprised that it took actual customers to identify this issue. 

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      controlav
      controlav
      Lead Maestro
      Sep 12, 2024 11:11 PM UTC

      Exactly the same problem here. Genuinely surprised that it took actual customers to identify this issue. 

      Why? Sonos support over a hundred music services, many of which are geo-restricted making testing them a challenge at the best of times.

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Skuzzycol
        Lyricist III
        Sep 30, 2024 8:59 AM UTC

        @Corry P 

        I am having this issue and after 2 months would like to know if you have any updates coming soon.

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        Corry P
        Corry P
        Sonos Staff
        Sep 30, 2024 10:33 AM UTC

        Hi @Skuzzycol 

        Regrettably, I have no further information that I can share with you regarding this issue.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Corry P
        Corry P
        Sonos Staff
        Oct 24, 2024 9:31 AM UTC

        Hi @Snarkje 

        Thanks for your private message - I have reopened this thread which was automatically closed due to inactivity.

        We did inform Mixcloud of this issue, but they were unable to reproduce it in their own testing, so could not address it (they are responsible for the code that integrates their service with our systems).

        At this point, I can only recommend getting in touch with them and requesting that they test further.

        Sorry I could not be of more help.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          SnarkjeAuthor
          Enthusiast I
          Oct 24, 2024 9:56 AM UTC

          Corry what are you doing man, I CLEARLY showed in my video that it is NOT a mixcloud problem since all works ok in the Sonos desktop app… So it is your own programmers that you should turn to.

          Of course mixcloud is not able to re-produce it.

          Man I seriously thought you understood, this is VERY VERY VERY disappointing and frustrating.

           

          I am going to sell all my sonos crap, done with it

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            Skuzzycol
            Lyricist III
            Oct 24, 2024 10:47 AM UTC

            Hi @Snarkje 

            Thanks for your private message - I have reopened this thread which was automatically closed due to inactivity.

            We did inform Mixcloud of this issue, but they were unable to reproduce it in their own testing, so could not address it (they are responsible for the code that integrates their service with our systems).

            How come it was fine until your update then?

            At this point, I can only recommend getting in touch with them and requesting that they test further.

            Sorry I could not be of more help.

             

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            SnarkjeAuthor
            Enthusiast I
            Oct 24, 2024 11:01 AM UTC

            Corry you think I am st***d or something??? I am an IT architect and programmer, you just talk to the Mixcloud API (https://www.mixcloud.com/developers/) there is NO mixcloud software that you use on your side. You just consume the API from Mixcloud, consume the JSON objects coming out of it and you just interpret them wrongly…. basic programming 101…

             

            They test further???? YOU GUYS should test your own software better!!! 

            So basically what you are saying, Snarkje you showed me a video that CLEARY shows that it is NOT a Mixcloud problem, but hey we are not going to fix this and blame Mixcloud for it.. A big FY to your customers.. 

             

            Moderator Note: Modified in accordance with the Community Code of Conduct.

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