Enthusiast I

What about fixing Mixcloud?

Forum|Forum|2 years ago
July 5, 2024
64 replies
1384 views

What about fixing Mixcloud on the new app, empty playlists, empty list of followers, empty list of everything almost..

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Pinned Reply By Corry P

Hi @Snarkje & @Djbigmike

We are investigating this issue. I have tagged this thread with the tracker, and will inform you here when it is resolved. We have no ETA at present.

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SnarkjeAuthor

Enthusiast I

Currently working on my roof need to close that before the rain. Will try and make a video this weekend. I had a workaround to create mixcloud playlists as sonos playlist via the laptop app so the iphone app could play that, but even that is not working anymore..

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SnarkjeAuthor

Enthusiast I

@Djbigmike thanks, finally someone with the same experience.. I felt kind of alone in this. Very very very frustrating Mixcloud not working. Let alone the not intuitive user experience of the new app.

As I stated before will try and make a video of what is not working on the mobile app, desktop app works fine (until they update that as well probably..)

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Djbigmike

Lyricist III

Hi @Djbigmike

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having with missing playlists on Mixcloud. Perhaps you could inform me whether or not you see any content at all in any of the sections inside My Profile? Do you see all content in the other sections not within My Profile?

An issue can only be resolved once the scope of it is understood and described - I look forward to hearing back from you.

Corey,

I see content in “my uploads” or “uploads” whatever it’s called there. It is listed chronologically starting with the most recent upload. Everything else is empty.

Corry P

Sonos Staff

Hi @Djbigmike

Thanks! Just to clarify, is that “everything else is empty” in the My Profile section, or literally every other section within the Mixcloud container (above the level of My Profile) is empty (e.g. Feed, Trending, etc.)?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Djbigmike

Lyricist III

Hi @Djbigmike

Thanks! Just to clarify, is that “everything else is empty” in the My Profile section, or literally every other section within the Mixcloud container (above the level of My Profile) is empty (e.g. Feed, Trending, etc.)?

The my profile section is empty. Feed/trending and all of that is still showing. Additionally adding things to the queue doesn’t work

Corry P

Sonos Staff

Hi @Djbigmike

Thanks - that’s very helpful!

One last ask - could you please submit a support diagnostic soon after recreating this issue, and let me know here when you have done so? Thanks. Please don’t post the given number - I’ll find the diagnostic without it. Thanks!

@Snarkje - can we agree that the issue is only when within the “My Profile” section, or is your experience different?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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SnarkjeAuthor

Enthusiast I

Actually just made the video, I’ll post soon.

No it is in everyone’s mixcloud profile:

followers are emtpy
following is empty
playlist is empty

The rest seems to work fine

Programming technical: I think all the lists like ‘streaming’, ‘favourites’, ‘trending’ are mixcloud API ‘end objects’ so objects without any sub objects. ‘Playlists’, ‘following’, ‘followers’ are mixcloud objects that contain subobjects...