Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Pinned Reply By Corry P

Hi @Snarkje & @Djbigmike

We are investigating this issue. I have tagged this thread with the tracker, and will inform you here when it is resolved. We have no ETA at present.

64 replies

Show previous replies
Ken_Griffiths
Ken_Griffiths
July 11, 2024

Sonos promised things would work as they did with 16.1. Numerous emails and social media stating this. IMO The onus is now  on Sonos to fix this disaster, they deceived owners. To suggest otherwise is nonsensical IMO. TBH it looks pathetic defend Sonos in any of this. 

I think @Corry P here is just trying to gather the facts to substantiate where the problems may lie with the Mixcloud container. As I mentioned a comparison photo between the older desktop controller and the new Sonos App should help to pin-point the issue.

If the highlighted information is not in either App, the matter likely lies with Mixcloud. If the sections discussed are populated in the Desktop App only, then the issue likely lies with Sonos. Either way the matter needs to be resolved, but @Corry P needs to first gather the information for any internal report.

    Bumper
    Bumper
    July 11, 2024

    Thanks Ken, the post was in response to the one above it. 

    press250
    press250
    Prodigy III
    July 11, 2024

    Users seriously do not care one iota about “who is responsible” for broken functionality. Sonos actively markets “We are the ultimate streaming music product,” and indeed that messaging has been even more prominent with the new app. It’s entirely understandable for users to hold Sonos responsible when XYZ Music is broken, especially when “it broke” the day the new app was released.

    ¯\_(ツ)_/¯

      Bumper
      Bumper
      July 11, 2024

      Quite being so pragmatic 🤣🤣 Anyone remember this?

       

        Ken_Griffiths
        Ken_Griffiths
        July 12, 2024

        Users seriously do not care one iota about “who is responsible” for broken functionality. Sonos actively markets “We are the ultimate streaming music product,” and indeed that messaging has been even more prominent with the new app. It’s entirely understandable for users to hold Sonos responsible when XYZ Music is broken, especially when “it broke” the day the new app was released.

        ¯\_(ツ)_/¯

        The initial Mixcloud report was made here and @Corry P is clearly (still) trying to gather the necessary information - the posts here were (I think) helpful upto a point and now some here are just clouding the issue and seem to be taking the subject matter off course - let’s just perhaps see the images suggested and let the Staff deal with it. 

        AjTrek1
        AjTrek1
        July 12, 2024

        Thanks Ken, the post was in response to the one above it. 

        Yeah @Ken_Griffiths you better watch on whose behalf you intervene. Remember….I’ve got a target on my back 😂 

         

        Crossfire can be deadly as you become collateral damage 😂

         

        Together Everyone Achieves More = T.E.A.M.
        Bumper
        Bumper
        July 12, 2024

         

        The initial Mixcloud report was made here and @Corry P is clearly (still) trying to gather the necessary information - the posts here were (I think) helpful upto a point and now some here are just clouding the issue and seem to be taking the subject matter off course - let’s just perhaps see the images suggested and let the Staff deal with it. 

        There’s no clouding the issue, just correcting the record. 

        Ken_Griffiths
        Ken_Griffiths
        July 12, 2024

        I’m out .. leave it with you good people and I just hope the matter gets resolved for those that use the Mixcloud container in the Sonos App.

        AjTrek1
        AjTrek1
        July 12, 2024

        I’m out .. leave it with you good people and I just hope the matter gets resolved for those that use the Mixcloud container in the Sonos App.

        Good move!!! Me too!! 😂

        Together Everyone Achieves More = T.E.A.M.
          Corry P
          Corry P
          Sonos Staff
          July 12, 2024

          Hi @Djbigmike 

          Welcome to the Sonos Community!

          Sorry to hear of the issues you’ve been having with missing playlists on Mixcloud. Perhaps you could inform me whether or not you see any content at all in any of the sections inside My Profile? Do you see all content in the other sections not within My Profile?

          An issue can only be resolved once the scope of it is understood and described - I look forward to hearing back from you.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Show more replies
          Terms & ConditionsAccessibility statement