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furacaopr
Prodigy III
August 5, 2022
Answered

Volume issues - Amazon Music and Atmos

Hi @Corry P,

I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.

But, the fix seems to have generated another bug:

  • Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level.
  • Additionally, in general, all songs appear to play in a lower volume than before.
  • When listening to my Play:1 in another room, I don't have any of these issues.
  • When listening to sources other than Amazon Music, I also don't have any issues.

My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.

Could you let the team that worked on this fix know, please?

c.c @Mr. T , @Jimmy C 

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Jimmy CAnswer
Prominent Collaborator II
August 6, 2022

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track.  I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
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MattSon
Lyricist III
September 14, 2022

@Lars1425I would not expect a “fix” for this. Why? Because imho nothing is broken. Atmos is a different format, sounding different to normal music (always will) and that's just that

It’s wildly not normal behaviour, just in case you haven’t experienced it. My system plays the track immediately after an Atmos track at max volume. The volume slider moves. I usually sit at around 20% volume if I’m just listening to music in my living room. I’m not making it up or kidding. It changes track and almost blows speakers and breaks windows. I’ve been terrified I’ll break something and I’ve woken/disturbed my kids multiple times with it. It’s absolutely broken.

    Mr. T
    Mr. T
    September 14, 2022

    @Lars1425I would not expect a “fix” for this. Why? Because imho nothing is broken. Atmos is a different format, sounding different to normal music (always will) and that's just that

    It’s wildly not normal behaviour, just in case you haven’t experienced it. My system plays the track immediately after an Atmos track at max volume. The volume slider moves. I usually sit at around 20% volume if I’m just listening to music in my living room. I’m not making it up or kidding. It changes track and almost blows speakers and breaks windows. I’ve been terrified I’ll break something and I’ve woken/disturbed my kids multiple times with it. It’s absolutely broken.

    Fully agree it’s not normal behaviour or what should be expected as normal behaviour.

    Other than the example playlist in this thread, I’ve still not encountered this new issue when listening to Amazon Music. I was impacted by the previous low volume of Atmos tracks on Stations.

    @MattSon - Have you considered setting a Volume Limit?

      Marcellus H.
      Trending Lyricist I
      September 14, 2022

      @Lars1425I would not expect a “fix” for this. Why? Because imho nothing is broken. Atmos is a different format, sounding different to normal music (always will) and that's just that

      It’s wildly not normal behaviour, just in case you haven’t experienced it. My system plays the track immediately after an Atmos track at max volume. The volume slider moves. I usually sit at around 20% volume if I’m just listening to music in my living room. I’m not making it up or kidding. It changes track and almost blows speakers and breaks windows. I’ve been terrified I’ll break something and I’ve woken/disturbed my kids multiple times with it. It’s absolutely broken.

       

      Sorry guys my bad... THAT much of a volume increase, I have never experienced.

      I did experienced a tiny but audible volume difference with Atmos and after it annoyed me I switched to the Amazon music app and never went back.

      People are entitled to their own opinions, but not to their own facts.
        furacaoprAuthor
        Prodigy III
        September 20, 2022

        I've just had my system updated to 14.16 hoping for the best, but unfortunately this bug hasn't been fixed yet 😭😭😭

        Marcellus H.
        Trending Lyricist I
        September 20, 2022

        @furacaopr Have you tried playing directly from the amazon muic app?

        People are entitled to their own opinions, but not to their own facts.
        furacaoprAuthor
        Prodigy III
        September 20, 2022

        @furacaopr Have you tried playing directly from the amazon muic app?

        Never before. I've just tried it and it says it's connected to Sonos, but nothing plays. I'll try to find out what's happening. There are a few devices I don't recognise.

        Marcellus H.
        Trending Lyricist I
        September 20, 2022

        @furacaoprIt needs you to install the Sonos Skill for alexa, even if you don’t use alexa.

        It works like setting up an an Echo to control Sonos. 

        https://support.sonos.com/s/article/3439?language=en_US

        After that, try again with amazon music app. Should work.

        People are entitled to their own opinions, but not to their own facts.
        furacaoprAuthor
        Prodigy III
        September 20, 2022

        @furacaoprIt needs you to install the Sonos Skill for alexa, even if you don’t use alexa.

        It works like setting up an an Echo to control Sonos. 

        https://support.sonos.com/s/article/3439?language=en_US

        After that, try again with amazon music app. Should work.

        I followed the steps, I had to remove Google Assistant from my Beam, but when trying to play from the Amazon Music app, Alexa (on Beam) says: “Sorry, I'm having trouble playing the music". 

        Back to Google Assistant and Sonos app.

        Mr. T
        Mr. T
        September 20, 2022

        @furacaopr Have you tried playing directly from the amazon muic app?

        @furacaopr - You won’t get Atmos playing from the Amazon Music app.

        You can achieve the same outcome just by grouping another speaker with your Beam.

        furacaoprAuthor
        Prodigy III
        September 21, 2022

        @furacaopr Have you tried playing directly from the amazon muic app?

        @furacaopr - You won’t get Atmos playing from the Amazon Music app.

        You can achieve the same outcome just by grouping another speaker with your Beam.

        Perfect, that's what I do eventually.

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