Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C

Prodigy III

Answered

Volume issues - Amazon Music and Atmos

73 replies
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Hi @Corry P,

I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.

But, the fix seems to have generated another bug:

Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level.
Additionally, in general, all songs appear to play in a lower volume than before.
When listening to my Play:1 in another room, I don't have any of these issues.
When listening to sources other than Amazon Music, I also don't have any issues.

My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.

Could you let the team that worked on this fix know, please?

c.c @Mr. T , @Jimmy C

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J

Jimmy CAnswer

Prominent Collaborator II

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track. I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

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furacaoprAuthor

Prodigy III

Just a question for those who subscribe to Apple Music. Does this volume issue when transition between Atmos and non-Atmos tracks occur there as well? Only Amazon Music instead?

Mr. T

Just a question for those who subscribe to Apple Music. Does this volume issue when transition between Atmos and non-Atmos tracks occur there as well? Only Amazon Music instead?

I use Apple Music via Apple TV 4K occasionally and not experienced large fluctuations between the different formats. It’s different though as it’s fed over HDMI so treated as a TV audio input rather than a music stream.

B

Boozerito

Lyricist I

I get this issue as well :(. I use Amazon music and volume issue happens mostly after playing an Atmos content transitioning to Ultra HD. Music so loud I have to put slider down to around 1-5 or as you guys have done, toggle pause/play.

I logged this to support and they say it is a known issue.

N

Novita3

Lyricist I

Hi.
I'm also stuck experiencing a similar issue.
I'm Japanese, but unfortunately there were no Japanese sites dealing with this issue, so I had a hard time finding this page.
Sonos is one of my favorite brands and I hope this unfortunate issue is resolved soon.

B

blacksurface

Lyricist I

Same issue on my setup: Arc + Sub (Gen. 3)

When I’m listing to a amazon music playlist, which contain some Atmos titles, my Arc tend to SCREAM the music on some cases. This is so annoying! It happen’s only when the audio format from the tracks switch from ultra/hd and Atmos. This do not happen, when I skip the songs myself.

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furacaoprAuthor

Prodigy III

Hi @Corry P,

Atmos Music on Amazon was launched by Sonos on 12/07/2021 with the 13.4.1 release. Soon this will complete 1 year. Since this launch, I've been complaining about these volume issues when transitioning between Atmos and HD/Ultra HD tracks.

It's unbelievable this hasn't been fixed yet. I'm loosing my faith in Sonos. Unfortunately ☹️

Airgetlam

Especially as the issue may not be on Sonos’ side of things, but instead the stream being sent to them by Amazon, who probably has a much lower urgency to “fix” the problem, since in only affects a limited number of their users, who complain to Sonos rather than to Amazon?

I do wonder how much “political power” Sonos has with their partners with whom they have zero financial relationship with. It would be a double edged sword, vacillating between the “these folks represent some number of our users” to “these folks pay us nothing, let’s wait till the users who do pay us complain”. I just don’t know.

Bruce

Ken_Griffiths

I thought that Amazon did fix this issue once upon a time …and then some users (me included) noticed there was an issue with ‘crossfade’ enabled in the Sonos App as the audio switched between Atmos and other formats.

In more recent times, some have mentioned there was an issue with some mixed format playlists (again).. Anyhow to the best of my recollection, I too think this was being revisited and being looked into by Amazon as they clearly have different volume levels for the different types of audio stored on their servers.

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furacaoprAuthor

Prodigy III

I believe only @Corry P could clarify