Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C

Prodigy III

Answered

Volume issues - Amazon Music and Atmos

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Hi @Corry P,

I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.

But, the fix seems to have generated another bug:

Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level.
Additionally, in general, all songs appear to play in a lower volume than before.
When listening to my Play:1 in another room, I don't have any of these issues.
When listening to sources other than Amazon Music, I also don't have any issues.

My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.

Could you let the team that worked on this fix know, please?

c.c @Mr. T , @Jimmy C

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J

Jimmy CAnswer

Prominent Collaborator II

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track. I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

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Lars1425

Lyricist II

@Airgetlam, @Xtreme:

Corry P (Sonos staff) has confirmed, that they are able to reproduce this issue in their lab.

“[…] and we are able to reproduce it in-house.“

I can't wait for a fix either, but the issue seems to be at least acknowledged and worked on by Sonos (@Corry P?).

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User251646

Lyricist II

I am also experiencing this issue or something very similar listening to Amazon Music Prime Stations on my Sonos Arc system with surrounds and sub using the Sonos app. After many months of listening, the issue started happening a few weeks ago. I’m not sure if it’s related, but I keep getting pop-up messages asking me to retune my Arc even though I’ve retuned it several times.

Hopefully, Sonos now has a handle on the problem and will be able to release a fix soon.

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MattSon

Lyricist III

Hi All

I’d just like to add that my system is showing this behaviour too. I think it’s when the system switches from an Atmos track to an Ultra HD/HD track in Amazon. At the change of track the volume goes shockingly loud. Pausing and unpausing the system will cause the track to return to normal volume.

I have a Beam Gen 2, One SL surrounds, and a Sub Gen 3.

Edit: I tried disabling Atmos/Spatial audio in the Amazon App, and that seems to have helped but I’ll keep testing.

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Lars1425

Lyricist II

@Sonos: Any update regarding this issue?

Even a workaround (deactivate Atmos somehow?) would be appreciated. Lot‘s of people have expensive systems at home which can‘t be used. :(

Mr. T

@Sonos: Any update regarding this issue?

Even a workaround (deactivate Atmos somehow?) would be appreciated. Lot‘s of people have expensive systems at home which can‘t be used. :(

You can restrict the stream quality to HD/Ultra HD by grouping a non-Atmos capable speaker.

Corry P

Sonos Staff

Hi @Lars1425

I’ve no further information to share at this time - which is not unusual. We tend not to share progress or provide dates, as it can cause more consternation than it’s worth.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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MattSon

Lyricist III

Thanks though - it’s enough to know you’re aware and onto it tbh.

M

Marcellus H.

Trending Lyricist I

I wonder if it's because mine is the Arc SL so it doesn't have Alexa. I have tried every way that I could think possible to add it with no success.

@XtremeAdd alexa to your Sonos system even if you don't have voice enabled speakers and Amazon music direct control will work just fine. The reason for this is, the Amazon music app needs the Sonos skill installed for Amazon music direct control to work. See: https://support.sonos.com/s/article/3549

@Lars1425I would not expect a “fix” for this. Why? Because imho nothing is broken. Atmos is a different format, sounding different to normal music (always will) and that's just that, technically not an “issue”, not a bug, it's a feature. To me it looks normal behavior and logically that can be reproduced.

The workarounds mentioned here all have in common to avoid the Atmos content. If you can group other speakers to your Soundbar that's an easy one. If the Sonos App allowed to disable Atmos for Amazon music or change quality with a button for example, we would have another workaround.

People are entitled to their own opinions, but not to their own facts.

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Horde

Lyricist I

Sorry, I was referring to the post made by @Horde , to see if they had provided additional hard data to Sonos, in case it helped them track down what the issue is. My post was not in response to you.

No I haven’t. It sounded like they had data from other users so didn’t seem to be needed, IMO.

Airgetlam

Understood, although I’m of the opinion that more data is better, as there’s no guaranty that your issue is exactly the same as someone else’s. The symptoms may match, sure, but the cause can be, at times, completely different. The joys of networking, I’m afraid.

Bruce

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