Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C

Prodigy III

Answered

Volume issues - Amazon Music and Atmos

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Hi @Corry P,

I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.

But, the fix seems to have generated another bug:

Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level.
Additionally, in general, all songs appear to play in a lower volume than before.
When listening to my Play:1 in another room, I don't have any of these issues.
When listening to sources other than Amazon Music, I also don't have any issues.

My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.

Could you let the team that worked on this fix know, please?

c.c @Mr. T , @Jimmy C

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J

Jimmy CAnswer

Prominent Collaborator II

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track. I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

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Ken_Griffiths

It’s late here, so will give it another go tomorrow without the Sub and let you know what I see - but definitely an increase in volume just for the last few seconds of the Maggie Mae track in my case, when crossfade has been enabled, and it seems to occur as the system buffers the Ariana Grande raindrops track to play next.

HTH for now.

Mr. T

@furacaopr

I’ve tried your playlist test and with crossfade ON, the Maggie May track does go much louder during the ‘crossfade’ period.

With crossfade OFF, I don’t experience subsequent plays of Maggie May being much louder. The songs are both listenable at the set volume. Repeat playlist also active at this time.

This is using an Arc (both with and without sub)

Ken_Griffiths

Using the Beam2 here this morning, I removed the Sub so there was just the Beam2 and Sonos One (gen2) surrounds…

Without crossfade ’on’ I’m not seeing any problems, both tracks on repeat keep playing more or less at the same volume level and I’ve let them play a half dozen times, the volume of Maggie/Mae and Raindrops never alters.

My next test will be with crossfade ‘on’

Diagnostic from this test: 1058542414

Ken_Griffiths

So with no Sub in the HT setup and with crossfade ‘on’ I’m seeing the exact same issue that I mentioned in my earlier post, there’s an increase in volume just for the last few seconds of the Maggie Mae track. This only happens when crossfade has been enabled. It still appears to occur as the system buffers the Ariana Grande raindrops Atmos track and gets it ready to play next.

Diagnostic: 2032427962

Corry P

Sonos Staff

Hi @furacaopr & @Ken_Griffiths

Could you please try creating an Amazon music playlist (not within the Sonos app) of the same mix of track types and test playback of it? This is the only workaround we know of that still allows playback of UHD tracks. Thanks.

Edit: Apologies, I just noticed the link showing it already is an Amazon playlist. Please disregard.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Ken_Griffiths

I have created a ‘shared’ playlist of the two tracks from Amazon if anyone needs it, the link is below..

https://music.amazon.co.uk/user-playlists/6d3788b9cd9d44bfa0d565646d796524engb?ref=dm_sh_a8cEdr6Z5yg5zaUW9Rmg0btQQ

Ken_Griffiths

Also just to add, I do see the same thing happen with the Arc, when playing the same two tracks on ‘repeat’ too (with crossfade enabled), FWIW. Diagnostic: 541451182

F

furacaoprAuthor

Prodigy III

Hi, I tried everything on my system: rebooting, removing surrounds, changing Amazon account, removing HDMI, changing router, resetting the system and no help. The Maggie Mae track plays much louder the second time, even with crossfade off.

@Corry P, do you believe these diagnostics can help?

Maggie Mae playing louder than normal: 866467994
Maggie Mae paused: 1829477711
Maggie Mae resumed at normal volume: 478246674

Thanks everyone!

Ken_Griffiths

@furacaopr,

If I leave crossfade disabled, it seems to all work fine - so I’ll just leave it switched off for the time being.

Corry P

Sonos Staff

Hi @furacaopr

@Corry P, do you believe these diagnostics can help?

Maggie Mae playing louder than normal: 866467994
Maggie Mae paused: 1829477711
Maggie Mae resumed at normal volume: 478246674

Unfortunately, because there is no actual volume change - just a perceived one - the diagnostics don’t actually help much. I’ve already passed Ken’s diagnostics on to a senior technician who was unable to discern anything. Please note that the issue/thread linked to in the original post relating to volume differences in SD and UHD tracks has not been resolved as of yet, so we’re viewing this as the original problem still.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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