Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C

Prodigy III

Answered

Volume issues - Amazon Music and Atmos

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Hi @Corry P,

I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.

But, the fix seems to have generated another bug:

Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level.
Additionally, in general, all songs appear to play in a lower volume than before.
When listening to my Play:1 in another room, I don't have any of these issues.
When listening to sources other than Amazon Music, I also don't have any issues.

My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.

Could you let the team that worked on this fix know, please?

c.c @Mr. T , @Jimmy C

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J

Jimmy CAnswer

Prominent Collaborator II

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track. I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

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furacaoprAuthor

Prodigy III

Thanks @Corry P

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Xtreme

Lyricist III

I'm having the same issue with my Arc. I just put on a random Amazon playlist through the Sonos App. Had to set the volume to 45 or so. Couple songs later the music started blasting, had to turn it to 12 for comfortable listening.

X

Xtreme

Lyricist III

I just tested while watching the app. Set the volume to 20 on a "Dolby" song. Good volume for where I'm sitting. The next song was "HD" it came in about 2.5-3 times louder but still set at 20.

Tested some more, happens from a Dolby to Ultra HD song as well.

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Xtreme

Lyricist III

If we could just stream directly from Amazon Music that would probably solve all of these issues. I guess that's too much to ask.

Ken_Griffiths

If we could just stream directly from Amazon Music that would probably solve all of these issues. I guess that's too much to ask.

You can of course stream direct from Amazon Music using the mobile Apps ‘Connect’ feature, or if you use Apple products, using Airplay2 aswell.

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Xtreme

Lyricist III

I can't add my Sonos Arc to devices in Amazon Music. I have android so no Airplay 2.

Ken_Griffiths

I can't add my Sonos Arc to devices in Amazon Music. I have android so no Airplay 2.

Sounds like you may have a fault there then - maybe a network discovery issue perhaps?

Our ‘Living Room’ Arc shows up here on our android tablet in the Amazon Music App ‘Connect’ list…

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Xtreme

Lyricist III

I wonder if it's because mine is the Arc SL so it doesn't have Alexa. I have tried every way that I could think possible to add it with no success. I just gave it another shot but still not happening. I'm the person that my friends and family call when they have issues. But this one doesn't seem fixable at the moment.

I'm in Canada also, just thought I would mention that in case that could be a limiting factor. Never know with these apps

Ken_Griffiths

I wonder if it's because mine is the Arc SL so it doesn't have Alexa. I have tried every way that I could think possible to add it with no success. I just gave it another shot but still not happening. I'm the person that my friends and family call when they have issues. But this one doesn't seem fixable at the moment.

I'm in Canada also, just thought I would mention that in case that could be a limiting factor. Never know with these apps

The Arc SL should not make any difference - maybe chat to Sonos Support and see what they suggest…

https://support.sonos.com/s/contact

J

Jimmy C

Prominent Collaborator II

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track. I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

Okay, all is still not well for me. I know there are posts from others saying as much but wanted to append my last post. When Afternoon Delight by Starland Vocal Band came on after another song, it was like 5x the volume level of the prior song. Never imagined an angry version of that song but there you have it. Ouch.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

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