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furacaopr
Prodigy III
August 5, 2022
Answered

Volume issues - Amazon Music and Atmos

Hi @Corry P,

I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.

But, the fix seems to have generated another bug:

  • Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level.
  • Additionally, in general, all songs appear to play in a lower volume than before.
  • When listening to my Play:1 in another room, I don't have any of these issues.
  • When listening to sources other than Amazon Music, I also don't have any issues.

My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.

Could you let the team that worked on this fix know, please?

c.c @Mr. T , @Jimmy C 

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Jimmy CAnswer
Prominent Collaborator II
August 6, 2022

I also am not experiencing a non-Atmos track being louder after playback of an Atmos track.  I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
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73 replies

furacaoprAuthor
Prodigy III
August 5, 2022

Hey @Corry P, the issue has just occurred and I submitted diagnostic #1236886664. I hope it helps.

Thanks,

Marcos

Mr. T
Mr. T
August 5, 2022

Hi @furacaopr,

I noticed a couple of weeks ago a fix for the low Amazon Stations Atmos volume had been implemented.

My setup is Arc, Sub and Play:3 surrounds.

For me, Atmos tracks now play around 10dB louder than non-Atmos tracks, therefore, there is still some work needed to align the relative sound levels between Atmos and non-Atmos tracks. Pausing and resuming playback has no impact on volume from initial testing just now.

I have not experienced a non-Atmos track being louder after an Atmos one so it looks like the experience now differs between Arc and Beam, which could be due to the recent changes made to the Arc in 14.12.

    Jimmy CAnswer
    Prominent Collaborator II
    August 6, 2022

    I also am not experiencing a non-Atmos track being louder after playback of an Atmos track.  I am just happy that after many months the original issue has improved enough (for me, at least) that I can actually enjoy listening to Amazon music on my HT system.

    HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
      furacaoprAuthor
      Prodigy III
      August 6, 2022

      It seems then to be a Beam-only issue now.

      furacaoprAuthor
      Prodigy III
      August 8, 2022

      @Corry P, the issue is solved now when crossfade if off, but persists when it's on.

      furacaoprAuthor
      Prodigy III
      August 9, 2022

      Okay, this has been hard to replicate, but the issue persists even with crossfade off.

      From what I was able to notice, you have to play a non-Atmos song, then an Atmos song and finally the next non-Atmos song will play much louder than normal.

      I tried it with short songs, as it takes a shorter time to make all the tests:

      HD - Maggie Mae (The Beatles) - 40 seconds

      ATMOS - raindrops (Ariana Grande) - 38 seconds

      If you try the following playlist in Sonos, with the repeat setting on, the second time you hear Maggie Mae, the volume will be much louder. Tap “pause” and then “play” and the volume will be back to normal.

      https://music.amazon.ca/user-playlists/370eadf1b3c0449d8042274b45dfd939c2a0?marketplaceId=ART4WZ8MWBX2Y&musicTerritory=CA&ref=dm_sh_YOIZYL3SgchLvVhugjD6Kr3P9

      Please, let me know if you have this same issue (I hope I'm not alone) 😀

      Marcos

      furacaoprAuthor
      Prodigy III
      August 9, 2022

       

      Ken_Griffiths
      Ken_Griffiths
      August 9, 2022

      @furacaopr,
      I’ve just tried this on a Beam2 with surrounds and Sub and I can’t reproduce the issue mentioned. It seems to have been fixed here - the Maggie Mae track is not any louder the second or third time around - it stays the same volume throughout - the pausing/restarting of the track didn’t change its volume in my test here either.

      furacaoprAuthor
      Prodigy III
      August 9, 2022

      @furacaopr,
      I’ve just tried this on a Beam2 with surrounds and Sub and I can’t reproduce the issue mentioned. It seems to have been fixed here - the Maggie Mae track is not any louder the second or third time around - it stays the same volume throughout - the pausing/restarting of the track didn’t change its volume in my test here either.

      Thanks @Ken_Griffiths, would you mind removing the Sub and trying again, please?

      Ken_Griffiths
      Ken_Griffiths
      August 9, 2022

      Ahhh .. if I switch on ‘crossfade’ then the last few seconds of the Maggie Mae track next time around goes louder for me as the system ‘buffers’ the Ariana Grande Atmos track ready to play next - so that’s the issue I’m now seeing. Diagnostic: 2005418969

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