Prominent Collaborator I

Answered

Volume Controls on Desktop App Greyed out

33 replies
2621 views

I updated the PC version of the Sonos app yesterday to the latest one. Immediately, the volume controls are now greyed out and not accessible. I have four locations, and it’s somewhat random which are greyed out. Sometimes it’s just one room and sometimes it’s multiple. My iPhone app is working just fine.

What can I do to fix this?

Thanks.

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WSC3Answer

Prominent Collaborator I

Sonos updates notifications usually appear on the Music Source side of the app. I have had no such notice so i checked manually and sure enough, there’s a new version. The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too. Great job Sonos!!

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jjchampion

Lyricist I

Same problem for me, too. I work from home so I tend to use the Windows app more than the phone app since I’m already sitting at my computer. Not being able to mute my office easily while letting other speakers keep playing is getting really frustrating. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention.

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bfd

Lyricist I

C’mon Sonos get this greyed out volume control fixed. I am building a guest house and may have to look for another more productive system. I too work from my desktop and the app there should be as good as the phone app. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call.

106rallye

This problem surfaced five days ago. Why the threat? Give Sonos some time…….

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TheRic

Lyricist II

Same issue with volume controls...

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beynym

World-Class Superstar

Same issue with volume controls...

Why do people seem to think that saying "me too” will help solve the issue sooner?

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TheRic

Lyricist II

So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems.

Hey beynym, you have some time on your hands?

Smilja

So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems.

Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue.

https://support.sonos.com/s/article/141?language=en_US

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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TheRic

Lyricist II

diagnostic report was submitted...so this forum is of no benefit. Thanks. Ric

jgatie

diagnostic report was submitted...so this forum is of no benefit. Thanks. Ric

Since we seem to be doing the battle of the no benefits . . . Unless you’ve notified Sonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit.

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mmci123

Lyricist II

@Corry P what is the timeline on the fix for this? Pending for almost 2 weeks now. Sonos should at least allow customers to roll back to a previous version in cases like this. Provide executable installers for previous releases. Or a zip file with instructions on where to copy and paste the contents. Something.

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