Prominent Collaborator I

Answered

Volume Controls on Desktop App Greyed out

33 replies
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I updated the PC version of the Sonos app yesterday to the latest one. Immediately, the volume controls are now greyed out and not accessible. I have four locations, and it’s somewhat random which are greyed out. Sometimes it’s just one room and sometimes it’s multiple. My iPhone app is working just fine.

What can I do to fix this?

Thanks.

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W

WSC3Answer

Prominent Collaborator I

Sonos updates notifications usually appear on the Music Source side of the app. I have had no such notice so i checked manually and sure enough, there’s a new version. The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too. Great job Sonos!!

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Corry P

Sonos Staff

Hi @mmci123

I’m afraid that information is not available to me.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

John B

@Corry P what is the timeline on the fix for this? Pending for almost 2 weeks now. Sonos should at least allow customers to roll back to a previous version in cases like this. Provide executable installers for previous releases. Or a zip file with instructions on where to copy and paste the contents. Something.

I don’t think Sonos has ever allowed a rollback, and rollbacks are just another chance for error and confusion, especially as app and system have to be kept consistent.

I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. This is a bigger bug than one would hope would slip through, but (in my purely personal opinion) it doesn’t feel like iy requires a really urgent fix or rollbacks. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller.

controlav

Lead Maestro

@Corry P what is the timeline on the fix for this? Pending for almost 2 weeks now. Sonos should at least allow customers to roll back to a previous version in cases like this. Provide executable installers for previous releases. Or a zip file with instructions on where to copy and paste the contents. Something.

I don’t think Sonos has ever allowed a rollback, and rollbacks are just another chance for error and confusion, especially as app and system have to be kept consistent.

I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. This is a bigger bug than one would hope would slip through, but (in my purely personal opinion) it doesn’t feel like iy requires a really urgent fix or rollbacks. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller.

Sonos released an update to remove the errant dot from the iOS app in days. To remove a frigging dot.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

T

Tellevimen

Avid Contributor I

I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. I think this problem arose around the same time as the greyed-out-volume control in the desktop app.

X

Xxxxx

Lyricist I

Work faster, dang it! This is a VERY aggravating bug.

controlav

Lead Maestro

The quick solution for PC users to control their device volume is easy (and free), but I’m not allowed to post it here unfortunately.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

W

WSC3Author

Prominent Collaborator I

3 weeks out and the app is still not fixed. And Sonos is on it!!!!!

Airgetlam

Odd. There’s a bunch of other threads that indicate that today’s software release fixed that issue.

Perhaps on other devices, and not your PC?

Bruce

W

WSC3AuthorAnswer

Prominent Collaborator I

Sonos updates notifications usually appear on the Music Source side of the app. I have had no such notice so i checked manually and sure enough, there’s a new version. The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too. Great job Sonos!!

M

mmci123

Lyricist II

Yep, (pc app) issue is fixed now. Sheesh!

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