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WSC3
Prominent Collaborator I
Oct 20, 2022 5:20 PM UTC
Answered

Volume Controls on Desktop App Greyed out

I updated the PC version of the Sonos app yesterday to the latest one.  Immediately, the volume controls are now greyed out and not accessible.  I have four locations, and it’s somewhat random which are greyed out.  Sometimes it’s just one room and sometimes it’s multiple.  My iPhone app is working just fine.

 

What can I do to fix this?

 

Thanks.

 

 

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    WSC3Answer
    Prominent Collaborator I
    Nov 16, 2022 5:21 PM UTC

    Sonos updates notifications usually appear on the Music Source side of the app.  I have had no such notice so i checked manually and sure enough, there’s a new version.  The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too.   Great job Sonos!!

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    33 replies

    SoulFood
    Lyricist I
    Oct 20, 2022 6:45 PM UTC

    I’m having the same/similar issue.  Volume control on desktop (windows) app is frozen.  Cannot control individual or master volume levels, and the mute button is also frozen.  Mobile app working fine.  Both updated today.

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      Airgetlam
      Airgetlam
      Oct 21, 2022 5:10 AM UTC

      Have you contacted Sonos support?

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      Bruce
        John B
        Oct 21, 2022 12:04 PM UTC

        This is a known issue and Sonos say that they are working on a fix.

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          NibbyP
          Lyricist I
          Oct 21, 2022 3:46 PM UTC

          Same issue! Frustrating!  

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            WSC3Author
            Prominent Collaborator I
            Oct 21, 2022 3:53 PM UTC

            $20k system, nickel app…..

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              bfd
              Lyricist I
              Oct 21, 2022 7:03 PM UTC

              Same problem, volume control from my PC Windows 11 for each room is greyed out, App on Android cell works just fine. This happened yesterday after downloading the latest update. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos) almost never get it right out of the gate.

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                azzurro21
                Lyricist I
                Oct 21, 2022 9:38 PM UTC

                Same issue. I also noticed some weird intermittent behavior. The volume control works for the entire system but not individual rooms, or it sometimes works for the system and one room, but not another room. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldn’t respond. I hope they fix this.

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                  Airgetlam
                  Airgetlam
                  Oct 22, 2022 1:21 AM UTC

                  Have you read the post from @John B above?

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                  Bruce
                  WSC3Author
                  Prominent Collaborator I
                  Oct 22, 2022 9:02 PM UTC

                  ControlAV: Other apps for Sonos?  Really?

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                  Twincaman
                  Avid Contributor I
                  Oct 24, 2022 11:12 AM UTC

                  Ditto

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