Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

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Bob_29

Lyricist I

Same problem, I also get the 913 when trying to attach My Music or a NAS server

Me too. I spent 2 hours trying to fix this. It sucks for me, but it really sucks for their VP of engineering. The end is near. Sonos’s software development team lost two of their most talented engineers, the engineers who the less-than-3-year noobs rely on. They left because a new manager’s been hired to keep down costs and drive up work hours. Ugh, poor team. This happens all the time with companies that differentiated via innovative technology products. I bought my Sonos system in 2014, and loved it. The last 2+ years though, it does not work well. I've spent hours with sonos tech support. They are nice people, but their solution only solve the problem today so i end the call. In one or two days its back to failing. Bose is showing me how to convert onto their system, buhbye sonos.

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Dan.Wills

Avid Contributor I

Does anyone know if they intentionally stopped supporting SMBv1, or they just broke the whole thing?

I’m okay with updating my outdated NAS, but if they broke all sharing, I’ll wait.

M

m-m-i

Enthusiast I

Does anyone know if they intentionally stopped supporting SMBv1, or they just broke the whole thing?

I’m okay with updating my outdated NAS, but if they broke all sharing, I’ll wait.

Sonos systems no longer support local library shares that use SMBv1 / HTTP. If your library was shared with Sonos using one of these older protocols, you can add it back to Sonos by manually sharing your music folder using SMBv2 or SMBv3, then adding it back to your system using the Sonos app for macOS or Windows.

https://support.sonos.com/en-au/article/release-notes-for-sonos-software-updates

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Dan.Wills

Avid Contributor I

Dang. Thanks for sharing that.
guess I’ll have to watch that url, as Sonos evidently doesn’t think to warn us about serious degradations..

L

lahtidl

Lyricist I

I have a MAC. My SONOS stopped reading my music library after the update. Very frustrating...

M

m-m-i

Enthusiast I

I have a MAC. My SONOS stopped reading my music library after the update. Very frustrating...

On Mac:

Go to System Setting > General > Sharing
Turn on File Sharing and click info icon next to it
Add your library folder to the Shared Folders section
Click Options down the bottom of the dialog and turn on Windows File Sharing for your user

In Sonos app:

Add library folder using Networked Device option
Path is the below, formatted as per examples
- your computer hostname (you can find this at the bottom of System Setting > General) plus
- name of library folder you added above
Enter computer username and password and you should be good to go

U

User966103

Avid Contributor I

»

Here is the fix for a PC. It takes two minutes:

Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

Scrubbrush,

I’ve spent 7-8 hours so far trying to add my Music Library. The above solution seemed like the best way to solve the problem.

But when I came to the last thing (clicking on Sonos Wireless Hifi System), I got the message “Folder cannot be found.” Any suggestions?

B

Brian S M

Lyricist I

»

Here is the fix for a PC. It takes two minutes:

Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

Scrubbrush,

I’ve spent 7-8 hours so far trying to add my Music Library. The above solution seemed like the best way to solve the problem.

But when I came to the last thing (clicking on Sonos Wireless Hifi System), I got the message “Folder cannot be found.” Any suggestions?

I had the same problem at first. I typed in just Sonos, allowing my PC to display the rest. Then I clicked on it and the PC accepted it. Otherwise try reloading Sonos. Then I reloaded my library. This took a couple of tries as I kept getting the option to choose my music folder. Just ignore this if you are getting the loading icon on your Sonos. Good luck and preserve.