Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

L

Linnel

Lyricist II

HelpingIsKind and PaulRB371

I’m trying to use your method but the window that opens after I’ve clicked ‘Advanced Sharing’ is different than yours. Any ideas why?

Obviously I can’t select ‘Sonos Wireless Wi-Fi System’ because its not available/listed.

Thanks

Hi WestyRG7, your windows look the same as mine. I just published a reply that might help you. My library is now working again. I don’t think you need to go into the Advanced Sharing section.

B

Brian S M

Lyricist I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

Brilliant fix . Thank you.

S

SaraJN

Contributor I

I’ve got the same problem. Music library completely disappeared, then I keep getting an error message when trying to add it back again. Sonus when are you planning to fix this? Edit - I’ve just tried the fix above and it seems to be working. Thank you fabulous forum people 😊

G

Gberg

Lyricist II

I too got the update today. When I tried to add my music library to my Sonos, ( Mac ) I ended getting an error code 913. One of the reason I I went to Sonos was to play my Apple I-Tunes music collection through there speakers. The ability to play my music collection just went away today. I was able to play my music when the new app first came out. If this is how it is going to be, I will be very upset with Sonos.

S

SaraJN

Contributor I

Gberg, try the fix above - allowing sharing permission from your music folder. Don’t know how it will works on Mac, but it worked on my windows system 🤞

T

terrycreative

Contributor I

This post will now be a PDF file on Dropbox as even their “chat” is wrong. The document to come is 2,276 characters with spacing, yet, this is the rejection message:

In order to get the “solution,” go to the attached “tech tip” where it appears we have found at least one way to get add the Music Library back after the forced upgrade from the S1 application on the MacOS to their new S2 version.

I took the trouble to migrate one of my production Mac Pro systems running OS 12, and from other notes and trials and errors got a reproducible work around. AND NOTE...THERE ARE NOT GUARANTEES THAT SONOS WON’T BREAK THIS IN AN ATTEMPT TO “FIX” THE ORIGINAL PROBLEMS. I inserted redactions where necessary.

From reviewing other attempts from other users, this seems to be a reproducible procedure done on an iMac running MacOS 12.7.5 (21H1222) and the latest S2 SONOS application version 16.2.

Upon completion, the Music Library should be visible again in the iOS S2 "gold icon" app and also in the new "black icon" app with all of the noted deficiencies in it. And note: as this is clearly a work-around that takes license to allow access without permissions etc., including telling the SONOS app that the Mac hosted library is a NAS.

Let me know if this does not work or if there are other work arounds. Good luck.

https://www.dropbox.com/scl/fi/xb7s3gyg9wzt9elgh3qqh/How-to-Add-SONOS-Music-Library-Back-After-Forced-App-Update-Deleted-It-05172024.pdf?rlkey=4s5dqp6ue7t86ixn87hwvjw5t&st=nsmbre8x&dl=0

R

Radley

Renowned Enthusiast I

This post will now be a PDF file on Dropbox as even their “chat” is wrong. The document to come is 2,276 characters with spacing, yet, this is the rejection message:

In order to get the “solution,” go to the attached “tech tip” where it appears we have found at least one way to get add the Music Library back after the forced upgrade from the S1 application on the MacOS to their new S2 version.

I took the trouble to migrate one of my production Mac Pro systems running OS 12, and from other notes and trials and errors got a reproducible work around. AND NOTE...THERE ARE NOT GUARANTEES THAT SONOS WON’T BREAK THIS IN AN ATTEMPT TO “FIX” THE ORIGINAL PROBLEMS. I inserted redactions where necessary.

From reviewing other attempts from other users, this seems to be a reproducible procedure done on an iMac running MacOS 12.7.5 (21H1222) and the latest S2 SONOS application version 16.2.

Upon completion, the Music Library should be visible again in the iOS S2 "gold icon" app and also in the new "black icon" app with all of the noted deficiencies in it. And note: as this is clearly a work-around that takes license to allow access without permissions etc., including telling the SONOS app that the Mac hosted library is a NAS.

Let me know if this does not work or if there are other work arounds. Good luck.

https://www.dropbox.com/scl/fi/xb7s3gyg9wzt9elgh3qqh/How-to-Add-SONOS-Music-Library-Back-After-Forced-App-Update-Deleted-It-05172024.pdf?rlkey=4s5dqp6ue7t86ixn87hwvjw5t&st=nsmbre8x&dl=0

Terry - thanks for the tip. It certainly was worth a try, but it didn’t work for me. My iMac is running on macOS Sonoma Version 14.4.1 but I still followed all the steps as you outlined. Still a no go, but my Sonos speakers are looking really nice as plant stands.

S

Scrubbrush

Enthusiast I

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

I have a PC. Not a Mac.
Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

S

Scrubbrush

Enthusiast I

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

I have a PC. Not a Mac.
Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

S

Scrubbrush

Enthusiast I

Here is the fix for a PC. It takes two minutes:

Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

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