Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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Ragman_RS

Enthusiast I

Exact same issue - I think we are approaching class action lawsuit time.

Is it possible to roll back updates?

I’m hoping this is just some idiot tech team mistake and not some sort of strategic blackmail to force subscriptions to their services.

I was just commenting to my wife yesterday that since we’re moving to a new house we might want to consider moving away from Sonos for our whole house system. Man, did they make that a no-brainer or what?

Any lawyers out there?

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ECS3

Contributor I

Found this on the internet. Have not tried it. Will do that this evening after work. Maybe, if I’m not annoyed too much.

To make your Mac an SMB server, do the following:

Open System Settings from the Apple menu.
Select General | Sharing.
Click the “i” beside File Sharing.
Enable the Switch for File Sharing to turn on the file sharing service.
To enable the user account access via SMB, click Options… and then Share files and folders using SMB. Check the accounts you wish to enable the service on, then click Done ( Figure D)

B

Baltimore Jack

Contributor I

My system already had those setting, but I’m in the same boat as other Mac users.

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Baltimore Jack

Contributor I

Who’s running Sonos these days? Elon Musk????

C

cpking

Trending Lyricist I

To say that I’m pissed off doesn’t even begin to describe my frustration with this entire situation. I have a lot of money and time invested in my Sonos system and my music library. I don’t give a crap about Sonos Radio. I realize Sonos have to find other ways of making money, but to remove key features of an app is not the way to do it. You’ve just recentered my 200+GB music library unreachable. This is from a Windows PC. The phone app is even worse as speaker/group selection is abominable, and clunky as hell to use. You really, really need to offer a way to roll back the software, because this last one really sucks.

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Baltimore Jack

Contributor I

Let the class actions begin!!!

S

Scarrymonk

Contributor I

Who’s running Sonos these days? Elon Musk????

Not Elon Musk, I think it’s been taken over by Billy Smarts Circus.

absolutely ridiculous the amount of time I’ve spent trying to get my music library to work . Still get no where,

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salami slices

Contributor I

Ty for everyone’s help on the mac side. I synthesized it all into a single place, here:

D

Dr ET

Lyricist I

None of these work for me. My NAS drives are Buffalo drives and the oldest one is quite old.

In trying to connect to my iTunes Media, I discovered that Sonos tries to connect with the user sonosDMS. I am wondering whether it does that regardless of the user information that you provide.

I have other problems with this update which means it is not connecting reliably to my speakers. From my MacBook, I can connect only because I have a Sonos boost connected to the network and it finds that.

If I was to guess why some of this wasn’t tested, I would say it is because they focused on subscription services. A music library on your own hard drive is no longer what companies want people to have. It isn’t just Sonos with this attitude.

L

Linnel

Lyricist II

I lost my music library too and I followed some of the advice here but it didn’t work.

I have my music library on a Windows 11 laptop.

I am very security conscious so my laptop was not shared on the local network.

What I had to do was to open up the settings control panel, go to Network & Internet and turn on Network discovery (Your PC can find and be found by other devices on the network).

Open up a File Explorer and go to Network

My-Computer is now shown and it also finds my Sonos device too.

Double click on My-Computer and I see Music, Pictures and Users folders.

Right click on Music and open up Properties, open the Sharing tab and click on Share…

Select “Sonos Wireless HiFi System” and make sure it’s set to Read/Write

Click on Share

Now go to the Windows Sonos app and select Manage → Music Librart settings → Music Library and click on Add and select the first one in the list which is Add My Music Library.

For me this worked and it’s now playing again :-)

Have Sonos gone mad?

I can see three possibilities…

Sonos has statistics on how many of its customers use the Music Library function and it’s tiny so they are happy to lose these customers because everybody else who buys it does so to listing to music from Spotify or internet radio.
They are incompetent and forgotten that they have customers
They have gone insane.

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