Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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davidjbergeron

Contributor I

FYI, NYT Wirecutter is on this one.

They’ve added this note to their otherwise glowing review (https://www.nytimes.com/wirecutter/reviews/sonos-player/). Not sure how they overlooked previous snafus, but I guess this one is an order of magnitude more glaring:

“Editor's note: Sonos recently introduced a major update to its control app. We've tested it, and it has a lot of problems. We are exploring the matter further, and have reached out to Sonos. For now, we encourage existing customers to NOT update the app if they haven't already done so, and we will report back soon.”

nk32

Lyricist III

Here is the solution for Windows for the local library error bug with code (913), read the image from left to right.

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Rhysspinner

Lyricist II

Thanks @HelpingIsKind that solution worked for me. What a bunch of jerks making such a bad update and then doing nothing to let people know or fix it. They’ve really gone down in my estimation. I’m going to write an email to that ceo email they have on their site although I expect it will be answered by a bot and nothing will happen.

J

jcache

Lyricist I

This fix for Windows is not working for me; not sure why. This app is terrible - I was forced to update so the options to manage my library weren’t greyed out and now libraries are broken?

The constant issues with the software that controls this thing make the speaker nearly worthless, which is very sad since it’s an excellent speaker otherwise. I finally pulled the trigger on a Logitech bluetooth receiver to plug into the AUX port; I’ll be trying out bypassing all this craptastic software with that approach. I’ve been let down one too many times at this point and bluetooth just works.

In case that fails - does anyone know of any alternatives to the Sonos music player for Windows that can play directly to it without bluetooth?

B

Baltimore Jack

Contributor I

Adding my disgust with Sonos for releasing an “update” that the company would degrade the product. Looking for a new alternative for Macs. Any suggestions greatly appreciated.

E

ECS3

Contributor I

I’ve looked at Bose, Denon and BlueSound. RollingStone has an article from 2022 about alternatives. Haven’t made the switch yet. I’ll see wait the June updates do and I want to try one more suggestion to add the library back.

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WestyRG7

Contributor I

HelpingIsKind and PaulRB371

I’m trying to use your method but the window that opens after I’ve clicked ‘Advanced Sharing’ is different than yours. Any ideas why?

Obviously I can’t select ‘Sonos Wireless Wi-Fi System’ because its not available/listed.

Thanks

B

briansampford

Lyricist I

Seems like Sonos development team have excelled themselves with their level of incompetence. Waiting until “sometime in June” for them to provide software which we had and was working is is totally unacceptable. Thanks to the comments on here seems like there is a workround to use the NAS option. I have my SONOS working again (although no imported playlists as yet). Took a few attempts since with Windows 2 step authentication the userid and password route does not seem to work. However, I shared the folder (read/write) to Everyone on the computer (as it’s just me anyway) and also switched off requiring userid and password in sharing. To do this when you select properties on the music folder there is a hot link at the bottom to the “Network and Sharing Center” click on that and on the screen that appears click on “All Networks”. At the bottom is a section for “Password protected sharing” where you can turn off password protected sharing. That said I wouldn’t recommend this unless you are confident your computer is in a safe network. Hope this helps.

T

terrycreative

Contributor I

After waiting on hold for approximately 75 minutes on May 15th, i finally got to speak to Ella Mae B. who attempted to assist. After the call that had an elapse time of 1:53 due to hold then “help,” the revelation was that:

this iMac which hosted the 35,000 plus track of CD music and downloaded music with no issues;
upon a reboot received the SONOS message that the S1 controller is not compatible with your system;
which is disturbing as the MacOS has NOT been updated nor patched but it was SONOS who decided to FORCE the user to update to its new “black icon” S2 version. You have no choice;
Upon updating, the Music Library can’t be added back to the system. The same Music Library that had its ability to be searched - how ironic;
During the call, which went in circles at times, I finally got to what appears to be the crux of the matter: the SMB level that is running on the MacOS;
as a practice, I always insist that SONOS send me a ticket with documentation of the issue. All that was supplied was “ Since the removing of Legacy SMBv1 Sharing, and setting up an SMBv2 / SMBv3. Need to contact the iMac to disable the SMBv1 and enable the SMBv2 / SMBv3 as the new supported file sharing on Sonos;;
Whereas I did ask if we could downgrade to the fully operational S1 controller that even supported the new iOS app, the answer was NO;
I then asked how to check the SMB level or how to change it. The answer was to “call Mac” which i believe she meant “Apple Computer;”
I asked for instructions to be sent on how to check and change, or even if they knew which MacOS runs which level of SMB, and only received the answer “the software developers removed the support for SMB1.” Unreal;

So, I will be cutting and pasting this back in a response to SONOS corporate support but do not expect a response. So, if the community has anyone that can provide instructions on a) how to check the level os SMB on an iMac clearly running the MacOS, b) is there an operating system level that is required or tied to SMB2 / SMB3?, c) how to change or force the MacOS to use either SMB2 or SMB3 as apparently now required and FORCED by SONOS?

In closing, I am not only writing for my own library, but for those potentially thousands of other SONOS users that have been using the SONOS app for over 5 years AT LEAST on perfectly operating hardware/OS with no issues whatsoever to only be “software bricked” once again by this not thought out decision by SONOS.

Standing by...

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THushovd

Lyricist III

I have the 913 error too. I just want my speaker to play my music but now I can’t get the software to connect to my library.

I spoke to support by phone today and they said an updated up is due for 21 May and it should fix this, and other problems like the alarm. Just sharing what I’ve been told so we’ll see next Tuesday.

This should not have happened in the first place, there was no warning and it looked like some plain update, the kind you click on to get rid of the repeat notifications, rather than a radical change in the business model.

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