Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

A

Alvar915

Lyricist I

Team, any ideas on the equivalent solution for a mac? After getting the 913 error message, I attempted a similar solution based on @PaulRB371 and @HelpingIsKind’s success. But I’m missing something...

I opened the folder (right click > get info)
I see Sonos DMS as some sharing permission in two places. I change both from ‘custom’ to ‘read and write’
I attempt to connect. It fails, and the error message now is about username and password.
Curiously, also see that privilege reverted to ‘custom’ for ‘SonosDMS’

Step 1: Change ‘privilege’ setting on mac from ‘custom’ to ‘read & write’ for SonosDMS

Step 3. New error message - no longer 913 but tied to username and/or password

SonosDMS permissions revert to ‘Custom’ after it fails.

thanks for any help! I’ll continue to troubleshoot.

Just got this to work by adding the local music directories as NAS instead (find the exact name of your computer under ‘Systems and Preferences’ then ‘Shared,’ then instead of adding it as a local directory, add it as NAS and enter the path as \\Name\Shared\Foldername, leaving username and password fields empty.

Then und under ‘Users and Groups’ selecting ‘Guest User’ and check ‘Allow guest users to connect to shared folder.’

This whole issue is super annoying and a waste of time isn’t it….

Team, any ideas on the equivalent solution for a mac? After getting the 913 error message, I attempted a similar solution based on @PaulRB371 and @HelpingIsKind’s success. But I’m missing something...

I opened the folder (right click > get info)
I see Sonos DMS as some sharing permission in two places. I change both from ‘custom’ to ‘read and write’
I attempt to connect. It fails, and the error message now is about username and password.
Curiously, also see that privilege reverted to ‘custom’ for ‘SonosDMS’

thanks for any help! I’ll continue to troubleshoot.

Im in the same boat as yourself. it seems that windows owners are able to get the music library, I keep getting error 913 no matter what I try.

one thing I noticed from your screenshot was the SonoDMS I don't see this when I right click on my music folder. Is it something I should see ?

My music folder is on a hard drive attached to my apple time machine via usb , it worked fine in the past but like you its all gone T. Up

Hi, as many of you, I’m in a very similar boat… adding to mix that all my music is stored in an Apple Time Capsule “NAS Drive”. Since the newest SONOS software update my Music Library disappeared and I have not been able to get it up and running again. I get the same error message as many of you “Sonos was unable to add the music folder | Access to the shared folder is denied - check the username and/or password”. I’m completely certain that my credentials are correct, but for some reason SONOS wont connect to my music folder.

Is anyone here experiencing the same problem? Anybody with a solution?

SONOS, you guys are an audio company, LISTEN TO US!!! And please solve this issues soon!… as you can see, there are plenty of users who would rather listen to their own stored music than to streaming services… It looks like you guys are trying to steer us towards streaming… if that is the case, and if a day comes when I can’t liste to my own personal music collection, that day will be SONOS bye bye for me! (what a shame that would be!)

M

MJLogan

Lyricist III

If Sonos telephone technicians are able to fix this for people willing to sit on hold for ages, WHY ON EARTH hasn’t someone at Sonos posted how to do it, in this thread or, better yet, on their homepage? They are failing Crisis Management 101.

E

ECS3

Contributor I

This is from an email Sonos help tech sent after I declined to let him remote into my Mac book.

Here are the instructions to manually add the share file.

Step 1 - Set up the share

If the permissions for everyone are set to No access, this will need to be changed to Read only at a minimum.

To enable this, the customer may be prompted to enter their Mac password
AFP does not need to be checked for the share to work on Sonos. If AFP is already checked, leave it as is.

Navigate to the top-left of the desktop and click

? > System Preferences...
Select Sharing.
Check the box for File Sharing.
Click the "+" symbol to add a share and choose the Music folder (or folder where the customer's has music is stored). The name of the folder here will be the ShareName
Confirm that the user list includes everyone.
Ensure the customer's account is set to Read & Write.
Click the Options button.
Ensure that both SMB and the customer's account below are checked

Step 2 - Add the share to Sonos

Type the network path name when prompted. The format will be \\MacName\ShareName
Enter the customer’s Mac username and ask them to enter their password before pressing Next.

Using the Sonos app on Mac, select Manage > Music Library Settings > Add
Select Networked device (ex. NAS drive)

If you have any questions or run into any other issues, please do not hesitate to give us a call back. We are always happy to assist you.

Regards,

Herol R.
Sonos | Customer Experience | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community.

E

ECS3

Contributor I

But it didn’t work for me

C

clender

Lyricist I

I did the Live Chat with an agent that was not able to assist me with the 913 error. Then I waited on hold for 65 min. The person who answered the phone appeared to be from a foreign country I’m not certain because we almost immediately got disconnected. I sent a letter to the CEO and got no response. The result was that I went through all these posts and found the answer to the error and tried it. Thankfully, it worked.

I work for a large ISP and we have a customer service department where we answer the phones in under 1 minute on average. Regarding Sonos, I already own the system so I only care about Customer Service and Software Updates. In the past when I could get a US Representative on the phone, they were excellent. The Reps overseas are a disappointment. Regarding the software updates, they are not optional, they are the most forced updates I have with any equipment I own. If it was up to me and the system was working, I would rarely update the software if at all. Why bother it only creates issues.

I happen to be a stockholder of Sonos. I love the product when it works correctly but being honest even though I’ve invested in the company for years, I would not be able to recommend the products to a good friend. I would feel responsible for their experience and I’m not confident the company is moving forward. People don’t want to have to go into a web bulletin board to figure out how to get their $10,000+ music system to function properly. I collect vinyl and I removed the record player from the Sonos and got a stand-alone amp, just to be sure I wasn’t ever out of luck. Sonos needs to get it’s business together and offer a level of support that is consistent with the product they are selling. A sonos customer is a high-end buyer and they expect and deserve better.

G

GreatApp

Lyricist II

This is from an email Sonos help tech sent after I declined to let him remote into my Mac book.

Here are the instructions to manually add the share file.

Step 1 - Set up the share

If the permissions for everyone are set to No access, this will need to be changed to Read only at a minimum.

To enable this, the customer may be prompted to enter their Mac password
AFP does not need to be checked for the share to work on Sonos. If AFP is already checked, leave it as is.

Navigate to the top-left of the desktop and click

? > System Preferences...
Select Sharing.
Check the box for File Sharing.
Click the "+" symbol to add a share and choose the Music folder (or folder where the customer's has music is stored). The name of the folder here will be the ShareName
Confirm that the user list includes everyone.
Ensure the customer's account is set to Read & Write.
Click the Options button.
Ensure that both SMB and the customer's account below are checked

Step 2 - Add the share to Sonos

Type the network path name when prompted. The format will be \\MacName\ShareName
Enter the customer’s Mac username and ask them to enter their password before pressing Next.

Using the Sonos app on Mac, select Manage > Music Library Settings > Add
Select Networked device (ex. NAS drive)

If you have any questions or run into any other issues, please do not hesitate to give us a call back. We are always happy to assist you.

Regards,

Herol R.
Sonos | Customer Experience | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community.

This did work for me - but what an absolute shambles!

N

ninan

Contributor I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

Thank you so much!!!!!

R

Ridgerunner

Lyricist II

Totally unable to access my own music library on my iMac. I have no interest in external services. Just want to access my hundreds of albums. What is Sonos thinking?

Tried the method of adjusting the sharing settings, and IT DID NOT WORK FOR ME!

S

Skaramoosh

Contributor I

Didn’t work for me, but the fact I have to even try a technical work around just to listen to my music shows what a joke sonos has become.

D

davidjbergeron

Contributor I

I’ve tried what @clender and @etapsi have suggested, but no luck. If I leave username and password blank, I get a password error. When I put my username & password for the machine where the music library is, I get a 1002 error. Guest sharing is allowed, and I’ve given read&write permission to all users.

Arrggh.

Curious if there are any class action attorneys in this community?

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Step 1 - Set up the share

Step 2 - Add the share to Sonos

Step 1 - Set up the share

Step 2 - Add the share to Sonos

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