Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

T

terrycreative

Contributor I

dear etapsi, it would be great if you could put together a complete STEP BY STEP instruction on how to get this to work on an iMac. Thanks from the entire Mac ecosystem!

T

twente22

Contributor I

Thank you to @PaulRB371 and @HelpingIsKind that solution was quick and easy. I did have to reboot my computer to get the music to play.

Seems like once a year I spend several hours figuring out why my music library is lost or won’t play. Very frustrating.

I doubt we will ever see anything like a public acknowledgement or apology for wasting hours of people's time. I can only imagine how frustrating this must be for the technical support team. Not the team that coded the upgrade.

Full Charley Crockett catalog now on shuffle.

A

AndyDISario

Lyricist I

Same problem. Updated Sonos Software as a good Sonos user should. Music Library was lost. I tried countless times to Re-add the Music Library. It fails every time with error code 913 despite my every effort. As I’ve read here about folder sharing helping, I even tried applying full sharing to every folder in my music library path, however the error message persists.

Our Sonos amp is connected to a splitter box which then powers four pair of quality speakers wired throughout our home, inside and out.

We’re very disappointed. Sonos is quite nice when it works, however it is very flakey in operation. We’ve often-enough found its dependability/reliability to be quite poor. Though it worked OK before the update, I’ve tried for two days now and still cannot get Sonos to work; my wife is disappointed also, especially since she’d like to have music for a large annual women’s party at our house she’s planning tonight.

Now we cannot select nor play music from our large music collection acquired over 45 years. We gave our vintage Tecnics turntable and 33 rpm albums to our nephew, as he loves nostalgia. Our CD player previously was reliable, the CDs were very-good though not perfect, and all are long-ago disconnected and stored away since we installed Sonos.

I just wish Sonos was more far more reliable, and to a lesser extent, also offered better response time when using it.

E

ECS3

Contributor I

Having same issues on my Mac pro. Keep getting 913 error. Not waiting 70 minutes for them.

J

JarlTuxen

Lyricist I

Kind of same problem. No contact to the Synology NAS after the app-update and Windows Controller update.

Sonos used to have better quality in the updates, but this one is a clear miss.

S

Scarrymonk

Contributor I

Team, any ideas on the equivalent solution for a mac? After getting the 913 error message, I attempted a similar solution based on @PaulRB371 and @HelpingIsKind’s success. But I’m missing something...

I opened the folder (right click > get info)
I see Sonos DMS as some sharing permission in two places. I change both from ‘custom’ to ‘read and write’
I attempt to connect. It fails, and the error message now is about username and password.
Curiously, also see that privilege reverted to ‘custom’ for ‘SonosDMS’

Step 1: Change ‘privilege’ setting on mac from ‘custom’ to ‘read & write’ for SonosDMS

Step 3. New error message - no longer 913 but tied to username and/or password

SonosDMS permissions revert to ‘Custom’ after it fails.

thanks for any help! I’ll continue to troubleshoot.

Just got this to work by adding the local music directories as NAS instead (find the exact name of your computer under ‘Systems and Preferences’ then ‘Shared,’ then instead of adding it as a local directory, add it as NAS and enter the path as \\Name\Shared\Foldername, leaving username and password fields empty.

Then und under ‘Users and Groups’ selecting ‘Guest User’ and check ‘Allow guest users to connect to shared folder.’

This whole issue is super annoying and a waste of time isn’t it….

Team, any ideas on the equivalent solution for a mac? After getting the 913 error message, I attempted a similar solution based on @PaulRB371 and @HelpingIsKind’s success. But I’m missing something...

I opened the folder (right click > get info)
I see Sonos DMS as some sharing permission in two places. I change both from ‘custom’ to ‘read and write’
I attempt to connect. It fails, and the error message now is about username and password.
Curiously, also see that privilege reverted to ‘custom’ for ‘SonosDMS’

thanks for any help! I’ll continue to troubleshoot.

Im in the same boat as yourself. it seems that windows owners are able to get the music library, I keep getting error 913 no matter what I try.

one thing I noticed from your screenshot was the SonoDMS I don't see this when I right click on my music folder. Is it something I should see ?

My music folder is on a hard drive attached to my apple time machine via usb , it worked fine in the past but like you its all gone T. Up

O

oldbologna

Lyricist I

I’m having the same problem.

The Music Library has disappeared from Sonos on my Surface Pro 8 using Windows 11.

I cannot add iTunes Music.

I get “Unable to add the shared folder …. to your Music Library (913).

I’ve disconnected and reconnected everything to no avail.

A

AndyDISario

Lyricist I

First, after waiting an hour on hold, I have an answer to the error code 913 problem! A seemingly-helpful rep told me this is a known bug (*Giant Cockroach*, my opinion) in the latest Sonos update. A fix is scheduled for May 21 or hopefully, sooner. Let’s hope that occurs.

Now it’s time for my two cents worth. I am a retired Staff Software Engineer who worked over 20 years for three computer companies in both Software Development and Software Support (debugging and creating fixes on the change team). Most of my career was working for one of the world’s most highly-respected computer firms (which is over 100 years old) -- which builds and markets both hardware and software. What is stated here is my own opinion and none other. How in the world any software update can get through component, system and Beta test with such a serious problem, then put into production is beyond me. Perhaps there is little to no testing at Sonos(?), I do not know and again, *this is exclusively my own opinion*. For our home user purposes, accessing and playing the hundreds of music pieces we own among dozens of playlists is the very purpose we use Sonos. Now, Sonos is (hopefully-) temporarily useless for this purpose at the very time we need it -- when a large party is due to begin at our home in two hours. Oh well.

8

8itgreat

Lyricist I

Well I say it’s about time. About time to drug test their entire workforce!

Trying to figure out how to go back to an earlier version. Why would you think this would be okay to release?

Horrible decision.

Bumper

This is just one of dozens of bugs. They actually released it knowing the alarms were corrupted. The brought the alarms back and apparently there is another (or same?) bug that means they go off at the wrong time. If they beta tested there’s no way they listen to the feedback

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