Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

P

Panic_Attaché

Enthusiast I

This update should be added to the definition of omnishambles!

J

JSedgwick

Contributor II

Helpingskind is a genius; his workaround does the trick; I simply set the Music Folder in my Windows 10 laptop computer to “shared” and Sonos immediately connected and is now updating. I didn’t have to set it up as an NAS drive or network drive, just a folder shared with “everyone.” It’s updating as we speak!

S

salami slices

Contributor I

Team, any ideas on the equivalent solution for a mac? After getting the 913 error message, I attempted a similar solution based on @PaulRB371 and @HelpingIsKind’s success. But I’m missing something...

I opened the folder (right click > get info)
I see Sonos DMS as some sharing permission in two places. I change both from ‘custom’ to ‘read and write’
I attempt to connect. It fails, and the error message now is about username and password.
Curiously, also see that privilege reverted to ‘custom’ for ‘SonosDMS’

Step 1: Change ‘privilege’ setting on mac from ‘custom’ to ‘read & write’ for SonosDMS

Step 3. New error message - no longer 913 but tied to username and/or password

SonosDMS permissions revert to ‘Custom’ after it fails.

thanks for any help! I’ll continue to troubleshoot.

C

cyberray

Lyricist I

same problem with macos. How to fix?

C

Chris Stringer

Lyricist I

I have lost the connection to my One Drive Music Library and also my Albums in Spotify ‘Your Library’. If I try to connect to One Drive I get an error 913 and the Spotify connection tells me to try again.

I’m sick of wasting time on this 😡

P

Patenator

Lyricist III

This is abysmal. All I play is local music, and folder sharing is not permitted, so I guess my Sonoses are now useless and headed for eBay. I will be leaving appropriate reviews online

S

Schweizermag

Enthusiast I

Check out the solution from HelpingIsKind and PaulRB371 for Windows users. It works, I have my library fully restored. Seems that Sonos simply forgot/chose not to write the proper file-sharing rules in their app update, which is why your library disappeared from your PC. Restoring the link is easy and straightforward. Well done guys.

Doesn’t fix the link with iPads and iPhones but at least my music is available again.

E

etapsi

Lyricist I

Team, any ideas on the equivalent solution for a mac? After getting the 913 error message, I attempted a similar solution based on @PaulRB371 and @HelpingIsKind’s success. But I’m missing something...

I opened the folder (right click > get info)
I see Sonos DMS as some sharing permission in two places. I change both from ‘custom’ to ‘read and write’
I attempt to connect. It fails, and the error message now is about username and password.
Curiously, also see that privilege reverted to ‘custom’ for ‘SonosDMS’

thanks for any help! I’ll continue to troubleshoot.

Just got this to work by adding the local music directories as NAS instead (find the exact name of your computer under ‘Systems and Preferences’ then ‘Shared,’ then instead of adding it as a local directory, add it as NAS and enter the path as \\Name\Shared\Foldername, leaving username and password fields empty.

Then und under ‘Users and Groups’ selecting ‘Guest User’ and check ‘Allow guest users to connect to shared folder.’

This whole issue is super annoying and a waste of time isn’t it….

S

Skaramoosh

Contributor I

Thousands of dollars invested in speakers to play MY music but the new app won't let me add MY music to play. WTF sonos???

E

erkei

Lyricist I

on macOS i simply succeeded by adding as network device (Nas), entered the path of my music folder, and then entered my user credentials from my iMac when asked.

(When i go back then and try to add music library again, the option music folder isn’t there anymore, so eventually it did what i wanted)

Show more replies

Sign up

Login to the community