Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

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Schweizermag

Enthusiast I

Thanks tidepooler. I can get iTunes lined into Sonos by spoofing it as a network driver, and it all looks good but there’s no content arriving yet. I’ll keep trying though.

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Brian Barbican

Lyricist I

Same problem Error 913 when when trying to re-add my music library on a Windows10 PC.

Having screwed up the Android app so badly last week you though they would have left the windows one alone!

Can’t they find any decent software writers anymore. Ahhhhhhh

5

57willie

Lyricist I

I’m about done with sonos, seems the more they update the more problems arise…. going to look into replacing this system especially if they take days to fix this issue….bye bye sonos….it’s been real, it’s been fun, but it has not been real fun!!!!!

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UnkPaul

Contributor I

Same issue here. Music Library GONE on Sonos iOS device apps. (80.00.08) Updated Mac desktop app to latest version, unable to add music library. Error (913)

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mhd

Enthusiast I

Same problem here on a Mac running Sonoma and trying to reconnect to a time capsule. Local Music folder cannot be added, too. Wasted half a day. Any way to downgrade?? Otherwise I will give my speakers away. They are nothing worth without a functioning app….

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PaulRB371

Lyricist I

I called Sonos and the tech changed the sharing properties of my music library folder, and the Sonos software was able to see my library again. I’m using a Windows 10 desktop PC. The fix took less than ten minutes. I had the problem with error 913. I keep my music library in a folder on one of my internal hard drives. Once the folder sharing was setup correctly the Sonos software could add my library once again. The tech setup sharing with the actual “Sonos Wireless Wi-Fi System”. I’m here thinking that I had to buy a NAS drive. Nope. My SMB configuration was good for the Sonos file security requirements. I recommend talking with a tech at Sonos. I had to wait about 75 minutes to get through, but it was worth it. Their tech did a remote in to my PC. She checked the sharing properties herself. I’m back in business.

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HelpingIsKind

Contributor I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

Exterminating Angel

Avid Contributor I

I was able to “restore” the Windows Music folder by adding it, NOT using the first option, but to add it as another drive/folder, e.g. “\\MY_PC\Users\myname\Music” (apologies for lack of detail, must dash!)

Abuse of power comes as no surprise

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Schweizermag

Enthusiast I

Great work PaulRB371 and HelpingIsKind. I tried this yesterday and it didn’t work. Maybe I didn’t wait long enough for the sharing status change to take place. However it looks like it’s doing the job right now. This is a message that needs to be widely shared itself.

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wmacson

Lyricist I

Thank you @PaulRB371 and @HelpingIsKind. Really helpful and saved me the time of having to stay on the phone for more than an hour!

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