Skip to main content
Enthusiast I
May 14, 2024 12:48 AM UTC
Answered

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Enthusiast I
May 28, 2024 6:31 PM UTC

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find.  So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software.  There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication.  I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected).  Other more IT-experienced people might be able to say more about that.

  • The simplest option for Windows:  Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings.  @HelpingIsKind and @Scrubbrush posted about how to do that:
  • If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user.  I have no idea why.  But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:
  • If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:
  • If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:
  • If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting.  Plus I think Sonos needs to keep hearing it.

227 replies

Enthusiast I
May 14, 2024 11:16 AM UTC

Absolutely the same problem. This is an outrage.

Translate
Producer I
May 14, 2024 12:11 PM UTC

Same here. Total BS. 

Translate
Lyricist II
May 14, 2024 2:30 PM UTC

Same problem, I also get the 913 when trying to attach My Music or a NAS server

 

Translate
Lyricist III
May 14, 2024 3:09 PM UTC

The middle of June fix is the worst of this as the update is forced. Most users cannot use their music library for at least a month. 

Translate
Contributor I
May 14, 2024 3:11 PM UTC

SAME PROBLEM HERE. I do not use a NAS but I still get this 913 error. I had a text chat with support, submitted diagnostics, told that it was a NAS problem. Said I do not have a NAS, my music is all on my Mac. Told to call support - wait time of 65 minutes only to be cut off. This is a disgrace and outrage.

Translate
Contributor I
May 14, 2024 3:12 PM UTC

Might help but been told that SMB and HTTP shares at NO LONGER SUPPORTED.

Translate
Lyricist II
May 14, 2024 3:12 PM UTC

Same here.  How can one software update be so ridiculously bad?

Translate
Enthusiast I
May 14, 2024 3:32 PM UTC

The ridiculous thing is that I am trying to connect the app to a C: drive where all of my music is stored on my laptop but the 913 message I get back shows that Sonos is trying to connect to a network drive. Insane.

Translate
Lyricist II
May 14, 2024 3:42 PM UTC

I'm also trying to connect a desktop drive that's always been connected and it's showing a network address.

Translate
Enthusiast I
May 14, 2024 3:44 PM UTC

If it helps anyone, I got it to work by pretending the windows iTunes folder is a NAS and adding it to Sonos as a shared folder path under the Network drive option. On the laptop software. There was no way to do it on mobile. Our library reappeared on all our devices and music plays at least.  I still get the 913 error if I try to directly add the My Music folder.  Someone else suggested a NAS workaround in another thread linked below, so that’s why I tried it this way. I know nothing about using a true NAS or about Macs, so YMMV.  It’s garbage that Sonos is making their customers scramble to deal with their clusterf**k of a mistake. 

 

Translate