Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

S

Skier641

Contributor I

On a Windows 11 (fully updated) PC, I also see the 913 error. None of the suggested workarounds are working for me to restore Sonos access to my music library. The Music folder is already shared.

What a shambles. It goes to show that the Sonos testing regime isn’t anything like rigorous enough.

T

Theo Oberndorff

Contributor I

Waardeloze update. Schandalig om dit zonder waarschuwing uit te voeren. Mijn NAS is niet meer te bereiken met de app.

E

Electroflex

Contributor I

Hi all,

Thank you to everyone who shared solutions. I’ve tried the one above (for PC) and it has now allowed me to add local folders. However, it still won’t allow my NAS drive. I’ve checked all of its permissions and it seems OK (it certainly was yesterday!).

Any help with this would be very welcome.

C

chrislewis587

Lyricist I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

This was working for me yesterday, thanks for sharing. Sadly it’s not now. SONOS have bricked my whole system!

J

jonny31415926

Contributor I

I was finally able to get this working with a change to m-m-i’s advice. On my iMac I needed to specify:

\\Hostname\username\Music

E

Electroflex

Contributor I

Hi all,

Thank you to everyone who shared solutions. I’ve tried the one above (for PC) and it has now allowed me to add local folders. However, it still won’t allow my NAS drive. I’ve checked all of its permissions and it seems OK (it certainly was yesterday!).

Any help with this would be very welcome.

A quick update,

I spotted the comment about how the new update meant NAS drives with a sharing protocol of SMB1 were no longer supported. I had no idea what that meant and ignored it as my NAS drive isn’t that old. Then I discovered that I did need to activate SMB2 on my NAS drive and that alongside the other advice given here worked.

Thank you again all you helpful stuff!

It’s still 3 hours of my life I’ll never get back. So no thanks to SONOS :(

Bitt

Avid Contributor I

Same problem here on a Mac running Sonoma and trying to reconnect to a time capsule. Local Music folder cannot be added, too. Wasted half a day. Any way to downgrade?? Otherwise I will give my speakers away. They are nothing worth without a functioning app….

I also use a Time Capsule with the same issue. What is (913)?

Bitt

orangekevin

Contributor I

I’ve managed (using tips from other users in this thread) to get my Music Library folders to appear once again. I still have a couple of issues:

I had to remove several hundred songs from one of the folders for it to work.
The only way I can play the music in these folders is with the Sonos app on my computer, or use the wife’s phone (I suggested she not update her sonos app)

The new sonos app on my phone sees the music library folders, but I can’t figure out how to play them.

Main computer is Macbook Air M3 running Sonoma. Music Library is on a Macbook Air Intel running Monterey. Phones run ios 17.5

Orange Kevin

U

User966103

Avid Contributor I

I tried to do screen sharing with Sonos (abc.sonos.com) yesterday but their app did not work. I was told that my SMB2 or SMB3 were either not enabled or working. But even if the technical support person (someone in the Phillipines, I surmise) had been able to screen share my desktop with me, it’s unclear to me that she would have been able to get my music library added to my Sonos system.

How long are people supposed to wait before they can listen to their Music Library via Sonos?

My library is huge and I listen to it almost exclusively on my four Sonos Play:1 speakers.

M

Mick112

Lyricist I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

Tried 2 days to solve this problem, HelpingisKind provided the only solution that worked

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