Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26466 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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Droidly

Lyricist I

All I have to say is be careful what*** and where*** you allow shares and you ABSOLUTELY DO NOT want to allow WRITE PERMISSIONS. Also, you really don’t want to be visible on any public networks and I would recommend being hidden on private networks.

The next time you access wifi somewhere you are going to be vulnerable and for the sophisticated you will be tapped in mere seconds.

On that note I have a mint condition Sonos 1 for sale.
Hardware Version: 1.21.1.8-1.1
Series ID: A100

Thanks, Droidly

W

WishYouWereHereXT

Lyricist III

It is an absolute SHAME !

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Dan.Wills

Avid Contributor I

I upgraded my NAS/router to a more current model which supports SMBv2 (maybe 3).
My music library is back! Acting strange, but there is now hope.

would have been nice to have some warning of SMBv1 support going away…

S

scifigal2k

Lyricist I

If anyone tries this and does all the sharing wasted above, make sure you open Sonos AS AN ADMINSTRATOR.

I spent two horrible, sleepless nights trying to get my kids’ bedtime lullabies on. I had done all the correct sharing settings that people in earlier comments amazingly walked through.

And I finally got the music library added, but then when I tried to play it, I got an error message that Sonos couldn’t access the songs themselves.

Then tonight I discovered that I needed to look at Sonos in my Windows menu, right-click, and “Run as Adminstrator.” Only THEN could I play the songs.

So just in case anyone else runs into the same stupid issue I had. UGH.

Oh, and I had stored all of my music on OneDrive and was using a desktop computer for the filepath. I had to

download the music from OneDrive to the computer
Upload the music onto Google Drive
Re-download the music and unzip it
THEN add it to the library.

Any music I tried to store anywhere else (like on my external hardrives) kept giving errors.

R

RichH72

Lyricist II

I have a NAS Buffalo networked drive. Was working perfectly until I tried it today.

I’ve set it to SMB2 protocol and it looks like it was working but after a few seconds of updating music library once I’d tried to connect my NAS via the music library setting on the SONOS app, I received the following message:

Any ideas at all?

(Windows 11 PC, by the way).

R

RichH72

Lyricist II

… and that alongside the other advice given here worked.

What ‘other advice’ was that, specifically. I’ve updated to SMB2 but still no joy.

O

OJ24

Lyricist I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

This worked for me too! :) Before I found this solution, I also added the IRPStackSize parameter to the registry, as per instructions on Error 900 when adding a music library | Sonos (not sure I had to do that, but hopefully it didn’t make any harm).

Bitt

Avid Contributor I

I have a NAS Buffalo networked drive. Was working perfectly until I tried it today.

I’ve set it to SMB2 protocol and it looks like it was working but after a few seconds of updating music library once I’d tried to connect my NAS via the music library setting on the SONOS app, I received the following message:

Any ideas at all?

(Windows 11 PC, by the way).

Not being a windows user, first I would try to follow what it says. Then check the smbv settings to v2 and v3 if applicable. My Synology uses both, path remained the same. After that the usual, restart the app, computer etc.

Bitt

R

RichH72

Lyricist II

I have a NAS Buffalo networked drive. Was working perfectly until I tried it today.

I’ve set it to SMB2 protocol and it looks like it was working but after a few seconds of updating music library once I’d tried to connect my NAS via the music library setting on the SONOS app, I received the following message:

Any ideas at all?

(Windows 11 PC, by the way).

Not being a windows user, first I would try to follow what it says. Then check the smbv settings to v2 and v3 if applicable. My Synology uses both, path remained the same. After that the usual, restart the app, computer etc.

Hi. Yeah, can’t get it working. The drive and folders are all there. Not on Sonos though.

D

DGHB

Trending Lyricist I

It is a relief that I am not the only SONOS user affected by this utterly useless app upgrade.

I have also lost the ALARM and SLEEP TIMER functions, both of which I used everyday.

And I cannot get any response from SONOS support.

Any ideas for an alternative to SONOS?

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