Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26466 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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gustavorezende

Lyricist I

Hello everyone,

I managed to temporarily fix the desktop app issue by using my IP address:

//ip address/Users/username/music folder

It takes a time to load all your library, depending on how many music files you have.

Hope it helps.

C

ChaKing

Lyricist III

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

It did work to a point but had to add sharing using give access to, (1. music file \ 2. right click Properties \ 3. select Give access to \ 4. Specific people.

However the control of music files on the computer via using your phone is limited to what ever is currently in the soNOs desktop music cue. You cannot browse all music using the phone, (my case Android). So it is still a crAPPy app that needs a lot of work but obviously backwards compatibility is not the problem as one lister suggested, it is soNOs quality control or lack thereof.

Bitt

Avid Contributor I

I have a NAS Buffalo networked drive. Was working perfectly until I tried it today.

I’ve set it to SMB2 protocol and it looks like it was working but after a few seconds of updating music library once I’d tried to connect my NAS via the music library setting on the SONOS app, I received the following message:

Any ideas at all?

(Windows 11 PC, by the way).

Not being a windows user, first I would try to follow what it says. Then check the smbv settings to v2 and v3 if applicable. My Synology uses both, path remained the same. After that the usual, restart the app, computer etc.

Hi. Yeah, can’t get it working. The drive and folders are all there. Not on Sonos though.

I wish I had an answer

Bitt

R

Ragman_RS

Enthusiast I

Seriously - Does anyone know the process for launching a class-action lawsuit?

I have a couple of thousand $$$ invested in a music system that might as well be a toaster for all I can get out of it (except the toast part).

If someone has a way to file an action, count me in!

A

Adrian_5

Lyricist II

So it gets even better, when I call for phone support, it just says the technical support team is offline, been like that all day, this whole improvement work is a joke, they used to be a brand to trust to be rock solid and reliable, I regret everyday I switch from S1 to S2. My worst decision ever, didn’t ever imagine until now it could get any worse. Congrats Sonos, the only thing I can assume is that you are deliberately torpedoing your loyal customer base.

N

nick4666

Lyricist I

I have a MAC. My SONOS stopped reading my music library after the update. Very frustrating...

On Mac:

Go to System Setting > General > Sharing
Turn on File Sharing and click info icon next to it
Add your library folder to the Shared Folders section
Click Options down the bottom of the dialog and turn on Windows File Sharing for your user

In Sonos app:

Add library folder using Networked Device option
Path is the below, formatted as per examples
- your computer hostname (you can find this at the bottom of System Setting > General) plus
- name of library folder you added above
Enter computer username and password and you should be good to go

Thanks for that, simply explained and it worked for me on my Mac after several very frustrating days!

P

pauhr

Contributor I

Same issue here.

Mid June?

Why not just go back to the prior version and have your customers re-install that?

I agree with others shopping for other options now.

L

LambG

Lyricist I

I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

Works in part for me. After Adding Sonos User Acc with R/W permissions and adding the Share to the folder where my iTunes .itl file is held (stored locally in default ‘Music’ folder on W10H PC) I was able to add this to Sonos but... When trying to play an (imported) playlist I received an access denied error (All Music files are held on a Buffalo NAS without any User Access controls in place, static IP, straight forward WORKGROUP on Network. The NAS controls access as opposed to Authentication Server etc).

I discovered some time ago Sonos doesn’t like playing music files held on the NAS which have been added to iTunes via a Mapped Network Drive and so all files have been added to iTunes using UNC path i.e. \\NAS\Music\etc. iTunes has no problem playing all files thus confirming link between iTunes Library and source files is good

Any thoughts?

Echoing everyone else’s comments on this one. Pissed Off goes nowhere near to describing my feelings over this and I’m gobsmacked they seem to be suggesting they are doing us a favour by ‘introducing’ this as a feature mid-June after some f***wits removed it to begin with… Unbelievable…!

L

LambG

Lyricist I

I have a NAS Buffalo networked drive. Was working perfectly until I tried it today.

I’ve set it to SMB2 protocol and it looks like it was working but after a few seconds of updating music library once I’d tried to connect my NAS via the music library setting on the SONOS app, I received the following message:

Any ideas at all?

(Windows 11 PC, by the way).

Just a thought but how have your music files been added to iTunes? UNC or Mapped Network Drive?

I had to delete my library after using a Mapped Drive and re-add using the UNC Path i.e. \\NAS\Music\Artist\Album\File.mp3

B

B Tuffbeard

Lyricist III

I dont think you can fix this issue. its hard to believe but apparently the latest version doesn’t include the option to add music from a local library.

I understand the latest “upgrade” is a complete rewrite of the Sonos app designed to make listening to my music more rewarding. Only trouble is it will not actually connect to or play music from my iMac music library. So if thats your only source that you play from, forget it.

According to Sonos, this is not an error but a feature that has yet to be included in the new app.

What ! Isn’t playing music from a local library a basic requirement of a Sonos system ? Whoever thought it was a good or acceptable idea to release on unsuspecting customers. Absolutely outrageous.

I’ve just had an online chat with a Sonos agent who said …

“This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as alarms, browsing music library and sleep timers will not be available at launch, but will be added to the app on a rolling basis over the coming months.”

I was also told it should be available mid June … but they didnt say which year.

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