Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26466 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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B Tuffbeard

Lyricist III

As a follow up question I’d really like Sonos to respond and explain why they’ve done it like this. There are many of us out there who use their music library as the primary source for playing music that they have collected into neat playlists over the years. Its astounding that any software update should be released without such a fundamental feature.

L

Lango63

Lyricist I

I too have £££ invested in sonos equipment that can no longer access my music library

F

Fred_6

Trending Lyricist I

This SONOS update could not have hit at a worse time for me. I had just purchased and received a Brennan B3, so I could put rip all of my CDs (500+/-) in a lossless (FLAC) format onto a NAS, that was SUPPOSED to work well with SONOS. I was about a day into the ripping, when this monstrosity was dropped on us. I’m having many of the same issues others have posted here, including the 913 message.

One thing I know for sure, is that I’ll not be buying the SONOS headsets. If they can’t get the basics right, or worse, their software messes up my system, I’m not going to spend my money with them. For now however, I’ve a huge investment in SONOS speakers, and in CDs, and in purchased music. This SONOS update has crippled all of that, which is a truly amazing way of doing business. USUALLY, companies act like they like they respect their customers.

R

RClark

Contributor I

HelpingIsKind, I’m not talented with computers, so I need every step spelled out. When I tried what you posted, I get an error that the Sonos speaker can’t be found. How do I search for it in the Advanced Sharing?

M

mncavazos

Lyricist I

I have a MAC. My SONOS stopped reading my music library after the update. Very frustrating...

On Mac:

Go to System Setting > General > Sharing
Turn on File Sharing and click info icon next to it
Add your library folder to the Shared Folders section
Click Options down the bottom of the dialog and turn on Windows File Sharing for your user

In Sonos app:

Add library folder using Networked Device option
Path is the below, formatted as per examples
- your computer hostname (you can find this at the bottom of System Setting > General) plus
- name of library folder you added above
Enter computer username and password and you should be good to go

Thanks for that, simply explained and it worked for me on my Mac after several very frustrating days!

Thank you so much for this. It seems to be working. It’s “updating music library” which is the furthest I’ve been able to get for days now. Hoping this does the trick!

M

meatballsbuddy

Lyricist I

Update dropped my connection and I was getting the 913 error as well. Followed directions from HelpingisKind on Windows 11, in case anyone is on that OS. Same idea, need to go to “Advanced Sharing” under Properties > Sharing in my music folder. But instead of “Choose people to share with..” I get a popup with a checkbox for “Share this folder”. Checking that and giving it a name (chose “Music”) seemed to work. Did not get the error message and now is in the process of syncing. Got a ton of music so this is likely gonna run overnight. But looks promising and has the same spinning wheel as I got when setting this up the first time.

J

jacisme

Lyricist III

I have a MAC. My SONOS stopped reading my music library after the update. Very frustrating...

On Mac:

Go to System Setting > General > Sharing
Turn on File Sharing and click info icon next to it
Add your library folder to the Shared Folders section
Click Options down the bottom of the dialog and turn on Windows File Sharing for your user

In Sonos app:

Add library folder using Networked Device option
Path is the below, formatted as per examples
- your computer hostname (you can find this at the bottom of System Setting > General) plus
- name of library folder you added above
Enter computer username and password and you should be good to go

This worked for me - but songs aren’t actually showing up. It did add the folder though.

Regardless, i’m one step further along. Here are some additional details that were required and can hopefully help someone.

The folder I’m sharing has a long file path. It’s technically

Macintosh HD>Users>jacisme>Music>Music>Media>Music

When adding it as a network device, I typed it as follows:

\\MacJackMini\Music\Music\Media\Music

Other things I did previously that I’m not sure affected anything, but so you’re aware:

Restarted sonos app and computer multiple times

Tried giving Sonos app full disk access for the entire computer

Tried sharing a cleaner file path

Tried sharing a new folder on my desktop with a single song in it

Tried adding it as a local library

Tried editing permissions via “Get Info” menu vs “System Settings.’ FYI “system settings” route is more responsive even though it doesn’t feel like it’s saving anything.

In my Shared Folders area of System Settings, the Music folder I’m sharing now has TWO separate sonos “users” in there, both with Read & Write permissions

J

jacisme

Lyricist III

Another update - my Plex connection broke during this update even after reauthorizing the connection. Not sure why - but after deleting all the old authorizations from the plex website, and then reauthorizing plex, I found that the solution was I needed my Eero router to open port 32400 on my mac mini (which I use as the plex media server). That computer needs to have a static IP, which it already had, but now it required port 32400 to be open. Opening that immediately solved the start/stop pretend to start / freezing issues of plex in the sonos app. I continue to be enraged at Sonos. I’ve now wasted 4 hours today attempting to fix problems that they knew they were creating.

T

Tetsujin9

Lyricist II

I have so many Sonos products! This company is a big let down. I would not tell anyone to buy Sonos after this disastrous update. I was assured by someone from India on tech support that my music would connect and it does not! This company after a couple of thousand dollars of purchases is garbage. Mid June...you gotta be kidding me! So many useless, stupid updates! The best part is I have all this Sonos equipment that doesn't work and today I get an email to buy their wireless headphones, You gotta be kidding me!

Hylus

Lyricist II

I don’t think you can fix this issue. its hard to believe but apparently the latest version doesn’t include the option to add music from a local library.

I understand the latest “upgrade” is a complete rewrite of the Sonos app designed to make listening to my music more rewarding. Only trouble is it will not actually connect to or play music from my iMac music library. So if thats your only source that you play from, forget it.

I may be missing the point but it’s not quite correct that the latest version of their app “doesn’t include the option to play music from a local library”. It’s just rather hidden away by default. If I scroll right to the bottom of the main page of the app I can see Your Sources > Music Library

This is of course after I’ve jumped through all the hoops listed elsewhere in this thread to get the system to access my local music library - which is indeed a completely crazy situation.

It is also possible to promote the Your Sources section to be at the top of the page instead but I can only assume that Sonos see streaming services as the more common way to consume music these days, hence promoting those services by default.

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