Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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J

jacisme

Lyricist III

I don’t think you can fix this issue. its hard to believe but apparently the latest version doesn’t include the option to add music from a local library.

I understand the latest “upgrade” is a complete rewrite of the Sonos app designed to make listening to my music more rewarding. Only trouble is it will not actually connect to or play music from my iMac music library. So if thats your only source that you play from, forget it.

I may be missing the point but it’s not quite correct that the latest version of their app “doesn’t include the option to play music from a local library”. It’s just rather hidden away by default. If I scroll right to the bottom of the main page of the app I can see Your Sources > Music Library

This is of course after I’ve jumped through all the hoops listed elsewhere in this thread to get the system to access my local music library - which is indeed a completely crazy situation.

It is also possible to promote the Your Sources section to be at the top of the page instead but I can only assume that Sonos see streaming services as the more common way to consume music these days, hence promoting those services by default.

I think you’re either on android or have a beta version even if you don’t know it. I don’t have that section in mine, and it’s not in the list when I go into “edit home”

Hylus

Lyricist II

I don’t think you can fix this issue. its hard to believe but apparently the latest version doesn’t include the option to add music from a local library.

I understand the latest “upgrade” is a complete rewrite of the Sonos app designed to make listening to my music more rewarding. Only trouble is it will not actually connect to or play music from my iMac music library. So if thats your only source that you play from, forget it.

I may be missing the point but it’s not quite correct that the latest version of their app “doesn’t include the option to play music from a local library”. It’s just rather hidden away by default. If I scroll right to the bottom of the main page of the app I can see Your Sources > Music Library

I think you’re either on android or have a beta version even if you don’t know it. I don’t have that section in mine, and it’s not in the list when I go into “edit home”

That’s an interesting point. My phone is indeed running Android and the screenshot above was from that. So I just installed the latest app on my wife’s iPad and I see the Your Sources > Music Library section on that device too:

I’m not intentionally running any Beta versions, just the standard downloads from the Apple App and the Google Play stores

The Android app version reports as:

I can’t figure out where to find the version number of the ipadOS app!

B

B Tuffbeard

Lyricist III

Hylus

Re my comment, I didnt make it up … it was a Sonos service agent who told me via a web chat that the latest update “doesn’t include the option to play music from a local library”.

Take a look at this Sonos info …

https://support.sonos.com/en/article/the-new-sonos-app-and-future-feature-updates

You’ll see it says “Local music library search and playback: mid-June”

Re my system I know exactly what I’ve got. My music library is in the music file on my iMac running on the latest version of MacOS Monterey.

My Sonos software is also bang up to date, but it doesn’t look like your screen shot … are you using a phone ? tablet ? I’ve also stupidly loaded the latest Sonos app on my iPad and the home screen looks much the same as yours … but no option I can find to install from my music library. I only get Your Services not Your Sources

Nothing appears under Your Services as shown on your screen shot.

So I’m still mystified

Hylus

Lyricist II

My suspicion is that the Sonos Service Agent and the Feature Update article are both referring to the 913 problem - which this thread is really about. The apps themselves (both Android and iOS) are capable of plying music from a Local Music Library but the option only appears in the app if the “Sonos music library server” running on your Mac, PC or NAS is configured to access your music. I just confirmed this by deleting the folders from my Music Library in the Sonos Settings on my PC and the Music Library option disappeared from the Your Sources section of the app, only leaving the Line-in (from my Sonos Play5).

After adding the folders back in to the “Sonos music library server” on my PC, the Music Library option reappeared in the Your Sources section of the app, although it did require waiting for a few minutes and a restart of the app.

As mentioned originally, I did first have to go through the crazy sharing settings config detailed at length in this thread for the music folders to be accessible.

To conclude, my point is that the apps aren’t at fault here, it’s the Sonos software which serves up the music files which is the problem. Obviously most people won’t care about this and just see that local music is no longer an option which is of course very frustrating. But if you’re technically minded and want to correct this right away without waiting for the Sonos update in mid June then it may be possible to fix.

Airgetlam

I’m confused. I get the issue with a search, but I still am playing my NAS based playlist from the new app, without issue. On each speaker.

Bruce

Hylus

Lyricist II

The weird thing is that the developers appear to have allowed for music files on shared drives (such as a NAS) but forgotten about files on a local drive. That could be why it’s necessary to enable file sharing for a simple local drive but files on a NAS (which are always shared) just keep on working. This is just a guess as I no longer have a NAS to test with.

Airgetlam

Or perhaps the turning off of HTTP (maybe?) and SMB v1?

Bruce

M

MJLogan

Lyricist III

I found a weird silver lining to this debacle: For me at least, just using my Sonos speakers with Apple Airplay seems to work better than the Sonos software did (back when it worked at all).

G

Genzem

Lyricist I

Sonos come to your senses - you are a very good acoustician, that’s what you do, don’t force us to use what media and how we should listen to music! This is a completely different story and it’s unlikely that I personally would have bought your system if I could have imagined that you would forbid me to listen to my favorite music saved on my computer!!!

M

momoglub

Lyricist III

I guess it won’t help to pile on? Like all of you on this thread I’m a frequent listener of my own library of music that contains ample bootlegs and my own home recordings and demos after being in bands for many years. So yea, this is a problem Sonos. I guess you thought everyone just listened to Spotify? I thought it was just an issue with the mobile app which I’ve been able to avoid having update automatically on my phone. But I guess my OS app updated on my Mac and now I’m still screwed like everyone else.

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