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tidepooler
Enthusiast I
May 14, 2024
Answered

Updates removed my local music library and now I get Error code 913

  • May 14, 2024
  • 227 replies
  • 26464 views

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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    Best answer by tidepooler

    Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find.  So I’m going to try to list links here and pin this as a group best answer.

    All of these have to be done on the desktop software.  There is no option to add a music library folder in the app that I’ve seen.

    Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication.  I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected).  Other more IT-experienced people might be able to say more about that.

    • The simplest option for Windows:  Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings.  @HelpingIsKind and @Scrubbrush posted about how to do that:
    • If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user.  I have no idea why.  But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:
    • If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:
    • If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:
    • If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting.  Plus I think Sonos needs to keep hearing it.

    227 replies

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    B Tuffbeard
    Lyricist III
    May 23, 2024

    Hylus

    Defending  the indefensible ? Why do we all have to jump thru technological mysteries to make a simple software system work properly ? All I want to do is play my music that I’ve built over a number of years. The data is there where it’s always been. Nothing has changed other than Sonos reinventing a wheel that wasn’t broken. I will never buy another Sonos product again and I plan to eBay what I’ve got. 

    I’ve corresponded with Sonos for several years about their software and never found them to be remotely understanding of the problems encountered. Every time they’ve blamed it on something other than their own developments. I completely fail to understand how any company large or small can be so bad at what they do. 
     

    I have worked in the IT industry for a lot of years and couldn’t be more critical of Sonos … not just this latest farce but other software iterations previously. The company has no concept of industry good practice … doesn’t matter how good your hardware is, if the software is crap then the result is crap.


    goodbye Sonos … 

      Ken 354
      Enthusiast II
      May 23, 2024

      I only listen to my saved music that’s why I bought Sonos products, had I known they were going to do this I never would have bought anything from them.  With the new app I can see my saved albums but when I click on them I get an error message.  All my playlist are missing nowhere to be seen.  I called support today.  Sat on hold for an hour then talked to a rep for another hour.  They had me uninstall and install again, ran two diagnostics and after another hour they said I will be escalated to level 2 who will call me back, no resolution.  So all my playlist are missing, I can’t open any saved albums but I do have three saved songs that play.  So I have three subs, two arcs and two play ones that can now only play three songs. I don’t feel mad I feel betrayed.  Anger I would get over, but the sense of betrayal will stay with me until I sell my last Sonos speaker.  

        Ragman_RS
        Enthusiast I
        May 24, 2024

        Exact same issue - I think we are approaching class action lawsuit time.

        Is it possible to roll back updates?

        I’m hoping this is just some idiot tech team mistake and not some sort of strategic blackmail to force subscriptions to their services.

        I was just commenting to my wife yesterday that since we’re moving to a new house we might want to consider moving away from Sonos for our whole house system. Man, did they make that a no-brainer or what?

        Any lawyers out there?

        Seriously - Does anyone know the process for launching a class-action lawsuit?

        I have a couple of thousand $$$ invested in a music system that might as well be a toaster for all I can get out of it (except the toast part).

        If someone has a way to file an action, count me in!

        In the meantime, I have a Play 5 and four Play 1's I'm looking to offload.

        I'm not a streaming music expert and have zero interest in any app or service other than streaming my own library of mp3's & mp4's from my PC (Windows 10) hard drive.

        I do have iTunes (which I loathe) but I store most of my music independently and that's the music library these clowns zapped with their idiotic update.

        I'm now actively looking for a solid (S)o-no(S) alternative for my new house - Any thoughts?

          Neathoak
          Lyricist I
          May 24, 2024

          I have followed all the advice here and have managed to upgrade my 913 error to a 1002 error.  Still no sign of my music library.  Any clues on the 1002 error?  The unhelpful Sonos FAQ says it has something to do with the network connection, but as the library is on my hard drive, it seems unlikely…. Running a MacBook M2 with Sonoma 14.5

           

          Ken 354
          Enthusiast II
          May 24, 2024

          Sadly I don’t believe it was a mistake which makes the whole situation so infuriating.  They knew this app wasn’t ready but they needed it out because the app is what the new headphones will use, and they are betting on the headphones to boost sagging sales and save the company.  Classic example of chasing new money at the expense of existing customers, I mean they already have our money so who cares if we leave.  
           

          Sonos is not doing well, sales are down and they missed their earnings numbers last quarter.  I’m sure they are moving in the direction of a subscription model.  Why else would they have to build a new app from the ground up?   There is no revenue better than constant revenue, subscription is the goose that lays a monthly golden egg.  They will probably do something like amazon music did.  Still offer a bare bones basic model for free then charge for anything worthwhile.  
           

          I also thought/hope for a class action lawsuit.  A month a a half before I can listen to my music sounds like something I should be compensated for. 

            Burns1012
            Contributor I
            May 24, 2024

            I found a weird silver lining to this debacle: For me at least, just using my Sonos speakers with Apple Airplay seems to work better than the Sonos software did (back when it worked at all).

            That only works on newer speakers. I have legacy speakers (14 throughout my house), and only a few of the newer ones can be accessed via AirPlay.

            Reed Rothchild
            Lyricist III
            May 25, 2024

            I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

             

            Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

             

            Thank you!! I now have my Music Library back on my iOS device. 

              dbfrancevaucluse
              Lyricist I
              May 25, 2024

              How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

              I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!

               

              Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:

               

              Brilliant! I just managed to add my music to the library again by using the share setup, even simply by selecting Sonos Wi-Fi in the dropdown. How come such a company screws up their customer that big. Any attempt to become a content money maker sur i-Tunes by not allowing to use local sources even if they say it’s about security? Not happy at all. I’m glad the solution was shared here. Back to relaxing with nice music rather than being annoyed with searching for a solution for hours.

                Burns1012
                Contributor I
                May 25, 2024

                I’m not the techiest guy in the world, but the example above is Windows, right? Is there a similar fix for iOS?

                I’ve tried some of the things others have posted, but I still can’t get Sonos to access my more than 40,000 music files. 🫤

                  Reed Rothchild
                  Lyricist III
                  May 25, 2024

                  I’m not the techiest guy in the world, but the example above is Windows, right? Is there a similar fix for iOS?

                  I’ve tried some of the things others have posted, but I still can’t get Sonos to access my more than 40,000 music files. 🫤

                  I also have a iOS device and followed the directions above and now I have access to my library. 

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