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Enthusiast I
May 14, 2024
Answered

Updates removed my local music library and now I get Error code 913

  • May 14, 2024
  • 227 replies
  • 26464 views

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find.  So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software.  There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication.  I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected).  Other more IT-experienced people might be able to say more about that.

  • The simplest option for Windows:  Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings.  @HelpingIsKind and @Scrubbrush posted about how to do that:
  • If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user.  I have no idea why.  But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:
  • If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:
  • If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:
  • If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting.  Plus I think Sonos needs to keep hearing it.

227 replies

Enthusiast I
May 25, 2024

Sonos software updates every 4 or 5 months disconnect my Dell desktop iTunes library. The nice help desk people have no idea how to fix this problem. Every help desk call requires an hour plus wait time and then 30 minutes of fumbling before giving up. Help desk support on this problem is a waste of time.

How could a company that advertises itself as providing a great customer experience continue to allow this to happen? 

Enthusiast I
May 25, 2024

Clearly Sonos has a software problem. The question is whether or not the company cares to fix it and/or has the resources to do so.

Does anyone have a recommendation for an alternative to a Dell desktop iTunes storage location?

Airgetlam
May 25, 2024

My iTunes library on an older WD ‘MyCloud’ device (NAS, and one that you can set the version of SMB in use on) continues to work. I’d take the assumption that any SMB v2 or 3 running NAS would work, if you can’t get the Windows box to be recognized. 

Bruce
Enthusiast II
May 25, 2024

I’m on iPad but saved my playlists on Sonos app, not iTunes, will the fix work for me?  I don’t get an error code, I can’t even see my playlists. 
 

Airgetlam
May 25, 2024

@Pacific Jim , this post might help you. 

FWIW, I think your issue isn’t iTunes or PC specifically related, but an issue with windows access. But I’m guessing. 

@Ken 354 , I don’t think the issue you’re experiencing is where your playlist is, but where the music files delineated in the playlist are stored. Again, I’m guessing.

There are several other threads I’ve seen that show other methods (I think) of providing access. While I do have a Windows box for gaming, all of my music access is on an NAS and Apple products. 

Bruce
Enthusiast II
May 25, 2024

Thanks for responding.  I talked to support the other day, they couldn’t find my files either.  I’m now escalated to level 2,  frustrating…

Enthusiast I
May 25, 2024

My Sonos system cannot see my iTunes library although they are available on my computer. If there is a fix to this problem the support people I have talked to do not know it.

Enthusiast II
May 25, 2024

I don’t know how you build a music app that doesn’t let people keep their playlists, boggles one’s mind.  Rumor is they are going to transition in to a subscription service streaming app.  

Lyricist I
May 25, 2024

This app “Hi-Fi Cast - Music Player” works for me on android. It does have some popups and it’s not intuitive but it works perfectly. Removed sonos from my windows 11 PC with much joy!

https://play.google.com/store/apps/details?id=com.findhdmusic.app.upnpcast

There are others, people seem to like SONOFY but it is $5 and I didn’t go that route yet.

Enthusiast II
May 25, 2024

Droidly, I looked on App Store, not available there.