Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

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H

huey727

Contributor I

They are going to have to do what Microsoft does……...create a WHOLE NEW SYSTEM as the one they have now is so buggy, that they can’t predict what can mess up. Start from Scratch and get it right.

C

Chlorine

Lyricist III

Sonos support says, the reason for this breakage is that they have ended support for http and SMBv1 protocols (surprise!). Your network share must use SMBv2 or SMBv3 protocol. This is something you would adjust on the device which is doing the sharing. If, as in my case, this is not a Windows system, the proposed fix for Windows PCs will not be useful even if you are using the Windows application. So for instance, in my case, since my music is on a flash drive plugged into a Netgear router, I would go to the router administration page in my browser (192.168.1.1 in my case) and see whether there’s a way to select the SMB version level.

J

JasperStead

Trending Lyricist I

I am * FURIOUS.

After the * steaming pile of * that is their new iOS was snuck onto my phone, I at least had the foresight to turn off auto updates of my iPad, and I had my Mac controller to still use my local library _ WHICH IS THE ONLY GODDAMN MUSIC I CARE ABOUT.

Now these * * have removed my local library from the Mac controller.

ANY LAWYERS TROLLING THIS DUMPSTER FIRE LOOKING FOR PLAINTIFFS: MY HAND IS RAISED.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

A

AshleyJ

Contributor I

I am * FURIOUS.

After the * steaming pile of * that is their new iOS was snuck onto my phone, I at least had the foresight to turn off auto updates of my iPad, and I had my Mac controller to still use my local library _ WHICH IS THE ONLY GODDAMN MUSIC I CARE ABOUT.

Now these * * have removed my local library from the Mac controller.

ANY LAWYERS TROLLING THIS DUMPSTER FIRE LOOKING FOR PLAINTIFFS: MY HAND IS RAISED.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I just want to say that I have had the same problem, and your comment fully encapsulates my rage so well. If I could like your comment more than once I would. I’ve tried everything to get the Sonos controller continuously functional, and literally every time I restart my computer it “forgets” my library, or somehow resets my permissions and sharing settings. It then takes me at least 30 minutes to remove, re-add, and sync my music library… and that was on a GOOD day when the app actually “worked.” This latest development has shredded my final thread of patience. I’ve got music from CDs I bought in the 90’s on my computer and a large collection of music on which I’ve spent hundreds of dollars. Why would I want to pay to hear random crap on a streaming service when I have a perfectly curated playlist from the last 30 years of my life at my fingertips?

K

Ken 354

Enthusiast II

JasperStead, My hand is raised.

P

Pacific Jim

Enthusiast I

Thanks for responding. I talked to support the other day, they couldn’t find my files either. I’m now escalated to level 2, frustrating…

How do you escalate to level 2 support? Do you have to wait 70 minutes to talk to this support?

K

Ken 354

Enthusiast II

Pacific Jim, I only got to level 2 support after level 1 support was no help. I waited an hour on hold, spent an hour with support who failed to help. Only after they couldn’t do anything for me did I get escalated to level 2.

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Pacific Jim

Enthusiast I

You are fortunate to wait only one hour. Level one in Manila is not trained to repair our problem.

It is unknown if management is aware of this problem and if they do, do they care?

Let people know please if level 2 solves this problem.

P

Pacific Jim

Enthusiast I

Thanks for responding. I talked to support the other day, they couldn’t find my files either. I’m now escalated to level 2, frustrating…

How do you escalate to level 2 support? Do you have to wait 70 minutes to talk to this support?

Yes, I waited for 70 minutes before I attempted to help the help desk person solve my problem for 30 minutes. I was told that customer help calls are assigned randomly, likely the first person available.

Assuming there is a fix, people in Manila do not know how to correct this problem.

This is a reoccurring Sonos issue that occurs for me every 4 or 5 months (January was the last time). My usual wait time is an hour. Overall, customer support for lost iTunes music is a lost cause.

It is a surprise that there is no management attention to this problem and these posts.

K

Ken 354

Enthusiast II

Pacific Jim, I will post if level 2 helps but I’m not getting my hopes up. Level 1 did diagnostics which showed nothing, did the uninstall then reinstall, and then try it on the website, pretty basic stuff.

Management definitely is aware, doesn’t care, but is aware. Management has moved on to selling headphones, we are yesterday’s news.

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