Contributor I

Answered

Updated App and now system not working properly

Forum|Forum|2 years ago
May 20, 2024
26 replies
2356 views

We just updated the app and the system is defaulting to one speaker after each use. I connected with Sonos help via chat and they indicated some of the speakers needed to have operating software update. Did that and still nothing changed re defaulting to one speaker after using it. Also now once setting up an other “rooms” to play from when I look at the App it is indicating that it is playing on a different speaker than I requested

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Best answer by stevepow

you may be in a “compatibility scenario”, AKA, a SNAFU 🙄

Dogdad

Headliner III

Welcome to the new crappy SONOS nightmare. It doesn’t seem to end.

K

KLS2024

Lyricist I

Phone supper is over an hour wait. Guess everyone having issues! Why won’t Sonos issue a statement regarding status of problems w new app. This is beyond frustrating. No communication and no way to reach them by phone in less than an hour wait!

B

BeachJules

Lyricist I

I have 3 properties ALL with Sonos speakers and can’t even get ONE SPEAKER to work or be found on this new junkie app. Can’t believe they screwed so many of us. Yes it is BEYOND frustrating.

Moderator Note: Modified in accordance with the Community Code of Conduct.

P

PaulHH

Lyricist I

updated the app and now when I try the app the screen appears completely black with sonos logo and just freezes up !

S

stevepowAnswer

Prominent Collaborator I

you may be in a “compatibility scenario”, AKA, a SNAFU 🙄

J

Johnnyha

Lyricist I

After update EVERYTHING is just crap.
1.: I cannot search in the app
2.: When I change the number (from the list with last listened, as I cannot search) it starts the music on another speaker, and not the one I already listen to music on.

Anyone else having the same problem?

Mikey1952

Contributor I

Upgraded app now won’t play all tracks just repeats first track. But sometimes won’t play anything!

G

Gunner 63Author

Contributor I

Yes very similar issue. Ours reverts to one speaker every time even if you had other speakers operating. Frustrating thing is the one speaker it reverts to is in the bedroom so not really ideal when opening the App to listen to music at night when one of us has gone to bed but the other is still up …. Also once selecting speakers to listen too when you open the app to stop the music (say when a phone call comes in) it does not allow you to immediately shut off what you are listening to as it takes 3 or 4 steps to get the music stopped

Mikey1952

Contributor I

looks like lots of problems with the app upgrade. can't get any help. Suppose just have to wait till they fix all their bugs!

A

AOD

Lyricist I

I’ve had the same issue. Whatever I want to play keeps switching to my second speaker in another room even though I have not changed it.

Also there is a noticeable delay when playing a song - a much slower response time than we had with the previous app.

Very frustrating. I wish I could go back to the old app.

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