Contributor I

Answered

Updated App and now system not working properly

Forum|Forum|2 years ago
May 20, 2024
26 replies
2356 views

We just updated the app and the system is defaulting to one speaker after each use. I connected with Sonos help via chat and they indicated some of the speakers needed to have operating software update. Did that and still nothing changed re defaulting to one speaker after using it. Also now once setting up an other “rooms” to play from when I look at the App it is indicating that it is playing on a different speaker than I requested

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Best answer by stevepow

you may be in a “compatibility scenario”, AKA, a SNAFU 🙄

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Mikey1952

Contributor I

Takes ages to wind up!!! Supposed to be an upgrade. NOT!!

B

Brossard

Lyricist I

Can I revert to previous version? this new one is not working.

Mikey1952

Contributor I

I don’t know how but I doubt it.

roscopeacoltrane

Lyricist I

A disaster upgrade.

S

stevepow

Prominent Collaborator I

Can I revert to previous version? this new one is not working.

If you have Android devices, there’s a way to revert - you can search for that - rolling back to 16.1. If you have iOS, you can buy the inexpensive SonoPhone or SonoPad apps (the author of those is probably the only one loving Sonos right now!) My PC Desktop app also still works.

P

prabh42

Lyricist I

completely screwed everything up and hours and hours of frustration… this is kindergarten stuff.

L

Listener2024

Lyricist III

Gee how can you throw so many of your previous excellent USPs down the drain. Is it a ploy for member of the IT team to buy the whole Sonus company on the cheap .

n usps not working but for me -

no visible queue or ability to add/position as next or end

volume control that is at best unresponsive and sometimes appears totally random

keeps messaging “ something has gone wrong “ this really made everyone at our party laugh out loud when happened 3xs on the trot .

and so on and on . No point in listing more faults as by now Sonus you will have an ongoing list from hundreds of disgruntled users .
Outwith what must be or should be panic amongst your team it would be useful if you could provide an honest estimate of when these basics will be fixed before the brand is irreparably damaged and trashed beyond belief . Used to be proud of my Sonus system , now darent use it when have guests .

I

IvanImp

Lyricist II

Same issue here, the system is continually defaulting to bedroom speaker whenever you try to play something in another room, impossible to use, is someone at Sonos doing something about it? Has someone found a workaround?

T

Tony63422

Lyricist I

System worked well with the old app. Now music won’t play and on the rare occassion I can coax some music out of it there is significant lag. C’mon Sonos …fix this crap app!!

P

Philipst

Lyricist I

The new Sonos app automatically updated. I have 9 speakers on my system. Only the play bar is working. I have restarted the app, re set the WiFi, installed each speaker again!!!What am I doing wrong!!!!!!

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