Updated App and now system not working properly

As all of you know, the updated Sonos app is terrible. A few nights ago we moved furniture and one Sonos speaker around in the house. We noticed the music stopped throughout the house. Under the normal app experience, just open the app and restart music. NOPE! Now the app froze and wouldn’t complete the open process. You could search, but you couldn’t start any music. Restart the app, restart the app again, restart the app again,….yup the internet is working and no outage… restart the app AGAIN…. nothing. Before you make the statement or claim, yes all of the speakers are set for auto-firmware update. Yes, all of the speakers are checked and updated. This is an app problem not a firmware problem or end-user failure.
So we finish moving everything. Launch the app and still nothing, plug in the speaker that was moved and voila the app now works. Apparently that was the “primary” speaker the app had somehow decided MUST be online before moving forward. Terrible, simply terrible implementation of a new app platform for such a seasoned company. 

Furthermore, who would launch a new app with LESS features than the one you’re replacing? No sleep timer, no alarm… these are key features within the system. Like to start music in one room of the house… well not anymore. First let’s start music where the app demands you start music, then (maybe) you can add it to the room you want. If you decide to cut off the room you don’t want music, now the app defaults back to the room it wanted you to play music. So select the “correct” (how arrogant of me) speaker(s) and the music stops or jumps to a new song. Oh heaven forbid if you wanted to play another station during this time.

Good news, I can use the PC/Mac app to run the system. This fortunately has NOT been upgraded to the latest app failure. But who wants to run to their Mac to set a sleep timer? Who wants to run to their Mac to correctly start music in the house on the correct speaker? 

Sonos, you really need to fix the app problems you’ve started. Fire the inexperienced programmer that convinced the “right” person they could “get this done”. They suck, its a failure, own up to the problem. The current version needs to be rolled back to the lab, then publish the latest working/stable version.  

My Sonos system worked fine until Sonos updated their app. What bird brain at your company thought this was an improvement? I can’t add tracks to a queue any more and the interface is totally worse. Disappointing, to say the least.

I won’t buy anything else from Sonos until their software works better and, from the many negative comments,  I’m sure others feel the same way  ☹️

This app upgrade is a total disaster.

i cannot stop the music without unplugging EACH of my speakers.

there is no “shuffle” mode on the playlists anymore

the volume control does not work

please go back to the old app.

THIS IS A NIGHTMARE

App update has been a disaster. I have an older Play 3 that I can’t connect to the system despite multiple attempts and reset’s. Music played in one room is automatically played in others without selecting the other rooms. At times unable to stop music or occasional dropouts of speakers on the system.

Tried to roll back to S1 however when I try to reconnect to an existing system it forces me to upgrade the app to the new one.

Whilst it is not uncommon for apps to be released with minor issues in order to meet marketing timelines this one feels like it is less than half baked and completely untested. So many issues.

Like many of you, I can no longer listen to different music in different areas of the house. When my controller (iPhone) says I’m managing what’s playing in Room A (only), my wife’s says she’s controlling both Room A and her office. If I stop or change the music in my office, her music changes, too. Regardless of how we try, we cannot decouple multiple rooms on the “new” controllers.

I don’t know what else Sonos has added to the iPhone app but the only changes I can easily see do not benefit users at all. Rather, Sonos has added advertising and useless information to the main screen, all apparently to benefit Sonos. I just don’t see any portion of the user base “requesting” advertisements in the app!

One of the primary strengths and values of Sonos from the early days (I was a very early adopter) was the elegant simplicity, flow, and intuitive design of their app and speaker setup. In fact, it was their key competitive advantage and why Sonos has been able to command premium prices.

Why would you throw that all away and risk alienating your customers with such a flashy, but hard to use, revision? Not to mention all the apparent bugs? It’s like changing Twitter to X - why throw away all the goodwill.

Please, at least let us go back to the previous S2 version!

As others have said - simplicity and ease of use were main draws to the customers buying Sonos hardware / software. You not only have ruined that experience for the users, it’s completely broken the functionality of the system, making what I’ve purchased, useless TRASH. 

Meanwhile Sonos continues on its merry way, sending emails inviting us to buy more stuff to add to a now broken system. Are you completely oblivious to what your users are experiencing?

Your development, testing and release teams should all be FIRED immediately, and round up the CEO and show him the door as well. He not only is ultimately responsible for the disaster of a release, he has yet to own up to the mistake and hardship his customers are experiencing. 

You have forced me to trash the Sonos brand every opportunity I have.