Skip to main content
samerazzi
Contributor I
July 14, 2020
Question

unable to play “song title” access is denied.

Hello,

I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. 
Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. 
I have uninstalled the Anghami add-on and linked it again with no success. 
Can you please advise?

Best,

Samer.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

29 replies

Show previous replies
Simon B
Simon B
Retired Sonos Staff
July 15, 2020

Hi @samerazzi, thanks for the update. Regarding your concern, I’ll ask you to submit a diagnostic report for us to check valuable information on what could be causing the issue. You may reply to the thread with the confirmation number to assist you with this issue.   

Let us know how you get on with the advice above.

Help others find useful content by clicking the like button and selecting the best answer to your question
MAW
Lyricist III
July 15, 2020

When did you guys start facing those issues?

It was working fine until Monday morning. 

MAW
Lyricist III
July 15, 2020

Hi @samerazzi, thanks for the update. Regarding your concern, I’ll ask you to submit a diagnostic report for us to check valuable information on what could be causing the issue. You may reply to the thread with the confirmation number to assist you with this issue.   

Let us know how you get on with the advice above.

Dear @Simon B this my confirmation number 1042815979. Thanks 

MAW
Lyricist III
July 15, 2020

Hi @Simon B ,

this is what I have under parental control:

Still not working. 
thanks. 

@Simon B I have the same as above in Parental Controls

Simon B
Simon B
Retired Sonos Staff
July 15, 2020

Hi @MAW, thanks for the update. I appreciate you taking the time to submit the diagnostic report. Upon checking on the diagnostic report that you’ve sent. I saw Audio dropouts and Audio Playback error on the Sonos products. I’ll ask you to do a power cycle on all the Sonos products and check if that will work. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
MAW
Lyricist III
July 15, 2020

Hi @MAW, thanks for the update. I appreciate you taking the time to submit the diagnostic report upon checking on the diagnostic report that you’ve sent. I saw Audio dropouts and Audio Playback error on the Sonos products. I’ll ask you to do a power cycle on all the Sonos products and check if that will work. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

@Simon B powered off and on all speakers and still the same issue

Simon B
Simon B
Retired Sonos Staff
July 15, 2020

Hi @MAW, thanks for the immediate response. Regarding your concern, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They’re open Monday to Friday, from 9 am to 10 pm EST. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
samerazziAuthor
Contributor I
July 16, 2020

Hi @Simon B 

1463523362 Is my diagnosis number. 
i am having a new error today: unable to play “song name” the connection to Anghami was lost. 

MAW
Lyricist III
July 16, 2020

Hi @Simon B 

1463523362 Is my diagnosis number. 
i am having a new error today: unable to play “song name” the connection to Anghami was lost. 

All my playlists, and almost all Anghami generated playlists, have disappeared from the Sonos app. The few that are still there are now working. Very strange. I think it’s the Anghami/Sonos interface. Not sure if this interface is at the speaker or over a Sonos server. 

MAW
Lyricist III
July 16, 2020

It is definitely an interconnectivity issue between Anghami and Sonos. I removed my Anghami account from Sonos and cannot added back!

 

Show more replies
Terms & ConditionsAccessibility statement