Skip to main content
samerazzi
Contributor I
July 14, 2020
Question

unable to play “song title” access is denied.

Hello,

I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. 
Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. 
I have uninstalled the Anghami add-on and linked it again with no success. 
Can you please advise?

Best,

Samer.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

29 replies

Show previous replies
Simon B
Simon B
Retired Sonos Staff
July 16, 2020

Hi @MAW, thanks for the update. I appreciate your time doing some basic troubleshooting to resolve the issue., but regarding your issue. 

I'll ask you to kindly contact our phone support team for further assistance and for more in-depth troubleshooting steps.

They’re open Monday to Friday, from 9 am to 10 pm EST. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
samerazziAuthor
Contributor I
July 16, 2020

It is definitely an interconnectivity issue between Anghami and Sonos. I removed my Anghami account from Sonos and cannot be added back!

 

Hi @MAW 

the same thing just happened to me except that I don’t have any playlist left on Anghami. 
Cannot re-authorize it too!

samerazziAuthor
Contributor I
July 16, 2020

@MAW @Simon B 

this is what I am getting when trying to reauthorize

 

Simon B
Simon B
Retired Sonos Staff
July 16, 2020

Hi @samerazzi, thanks for the update, and Thanks for bringing this up and we understand where you're coming from. If you’ve tried some troubleshooting steps and it’s still not working.

I'll ask you to kindly contact our phone support team for further assistance and for more in-depth troubleshooting steps.

They’re open Monday to Friday, from 9 am to 10 pm EST. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
samerazziAuthor
Contributor I
July 17, 2020

Hi have managed to reaurhorize anghami, 

i can see my playlists again. But I’m still receiving “the connection to anghami was lost” when I try to play a song. 

samerazziAuthor
Contributor I
July 17, 2020

It’s is working normally now. 
very weird. 
@MAW  @noman308  please check. 
 

MAW
Lyricist III
July 17, 2020

It is working. Thanks.

I think that it was the interface between Anghami and Sonos. 

Simon B
Simon B
Retired Sonos Staff
July 18, 2020

Hi @samerazzi, thanks for the update. Regarding this issue, since this is happening only on Anghami Music Service I'll ask you to kindly contact our phone support team for further assistance and for more in-depth troubleshooting steps.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
Simon B
Simon B
Retired Sonos Staff
July 18, 2020

Hi @MAW, I’m glad that it worked. 

If there's any other issue you're having, feel free to reach out.

The Sonos Community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
Terms & ConditionsAccessibility statement