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samerazzi
Contributor I
July 14, 2020
Question

unable to play “song title” access is denied.

Hello,

I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. 
Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. 
I have uninstalled the Anghami add-on and linked it again with no success. 
Can you please advise?

Best,

Samer.

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29 replies

Simon B
Simon B
Retired Sonos Staff
July 14, 2020

Hi @samerazzi, Thanks for reaching out and welcome to the community. Regarding your concern about the Anghami Music Service, I’ll ask for some details to further assist you in this issue.

  • When did it start happening that you’re getting this error message?
  • Have you tried another controller to see if the issue persists?
  • Is it working properly on the Anghami Native app?
  • Have you tried to remove and readd the Anghami Music Service from the Sonos App, not the native App?


Let us know how you get on with the advice above.

We're here to answer any further questions you have.

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samerazziAuthor
Contributor I
July 15, 2020

Hi @Simon B ,

The problem started on Monday afternoon (it was working properly in the morning). 
The only contrôler I have to Sonos is on my phone. 
Everything is working properly on the Anghami app.
I have removed and reinstalled the Anghami add-on, and the problem persisted. 
 

Also, note that I am getting this message for the majority of the songs, not all of them. 
 

Thanks for your help,

 

Samer. 

MAW
Lyricist III
July 15, 2020

Hello,

I have the same problem on all speakers and with all controllers.

I have also tried to remove and add the service. 
 

Regards,

noman308
Lyricist I
July 15, 2020

I am also facing same issue. Any suggestions?

 

noman308
Lyricist I
July 15, 2020

@Simon B Please provide some solution for this

samerazziAuthor
Contributor I
July 15, 2020

When did you guys start facing those issues?

noman308
Lyricist I
July 15, 2020

@samerazzi  Yesterday morning my boss complained about this. As we have sonos in our office. We have 2 playlists linked with anghami. 1 is working fine but from other playlist some songs are working some are giving error access denied

samerazziAuthor
Contributor I
July 15, 2020

I have been facing this with most of the songs (all playlists included). 

Simon B
Simon B
Retired Sonos Staff
July 15, 2020

Hi @samerazzi, @noman308 and @MAW, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. Regarding your concern, You may check this link about Parental Controls that may be causing this issue. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
    samerazziAuthor
    Contributor I
    July 15, 2020

    Hi @Simon B ,

    this is what I have under parental control:

    Still not working. 
    thanks. 

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