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Howie13
Contributor I
May 9, 2024
Question

unable to join local network

  • May 9, 2024
  • 112 replies
  • 7398 views

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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    donFigaro
    Lyricist I
    May 18, 2024

    Same issue, so far one of my four speakers

     

     

    edit*

    I’ve tried to reset the speaker  

    I’ve now to uninstall the app and installing it again. Now Sonos cannot access any system at all.. so I’m completely locked out even though signed in with my account accordingly. 
     

    I’ve also tried to restart my router. 

      pedwardk14
      Lyricist III
      May 18, 2024

      Hello Sonos???? Any response here 

        pedwardk14
        Lyricist III
        May 18, 2024

        Hello ?? Fix the app 

          Kleg
          Lyricist I
          May 19, 2024

          Same issue. Bought new speaker and tried to add it.  Tried software updates on phone, app, router, uninstall app, etc.  Nothing.  This company is now hot garbage in my book. 

          OnTheReel
          Lyricist II
          May 19, 2024

          5/18/24 

           

          I’ve tried everything via mobile device (iPhone 14 Pro w/ the new update on the app)

           

          Nothing worked. Fortunately I only removed my sub as I turned power off to the circuit it was on and it wouldn’t reconnect to my system. However upon attempting to reconnect, I got this same prompt.

           

          As a Sonos believer, this was my first experience with an issue they have had with connectivity and I would be PISSED OFF if this was my first experience with the product. I actually would be furious and enraged I just spent $2k on 4 speakers and they didn’t work.

           

          The iPad solution worked, however SONOS you need to get your act together and quick as it seems this has been going on for 3 weeks now.

           

          For those with an iPad, you’re in luck… for those who don’t I feel sorry for you and feel like SONOS should compensate for the time, headache and BS they put you through…

           

           

           

           

            donFigaro
            Lyricist I
            May 19, 2024

             

            5/18/24 

             

            I’ve tried everything via mobile device (iPhone 14 Pro w/ the new update on the app)

             

            Nothing worked. Fortunately I only removed my sub as I turned power off to the circuit it was on and it wouldn’t reconnect to my system. However upon attempting to reconnect, I got this same prompt.

             

            As a Sonos believer, this was my first experience with an issue they have had with connectivity and I would be PISSED OFF if this was my first experience with the product. I actually would be furious and enraged I just spent $2k on 4 speakers and they didn’t work.

             

            The iPad solution worked, however SONOS you need to get your act together and quick as it seems this has been going on for 3 weeks now.

             

            For those with an iPad, you’re in luck… for those who don’t I feel sorry for you and feel like SONOS should compensate for the time, headache and BS they put you through…

             

             

             

             


             

            I also use a iPhone 14 Pro. My problem is I don’t have any iPad device..

              pedwardk14
              Lyricist III
              May 19, 2024

              Going to keep adding posts here until Sonos repsonds. I don’t have an iPad. And I shouldn’t need to have an iPad to add speakers to a system I’ve paid over 2k for. 

                OnTheReel
                Lyricist II
                May 19, 2024

                Going to keep adding posts here until Sonos repsonds. I don’t have an iPad. And I shouldn’t need to have an iPad to add speakers to a system I’ve paid over 2k for. 


                Have you confirmed your iOS is up to date on your phone yet? A few replies before mine I saw they had to download the new iOS update and completely delete / reinstall the new updated Sonos app.

                 

                I get your frustrations hopefully that helps, I didn’t even know there was a 17.5 update until reading that. Give that a shot if you already haven’t.

                  RandoMex
                  Lyricist I
                  May 19, 2024

                  Same here. 
                  I was able to connect on my iPad, yet it’s ridiculous that for a premium system you have to rely on these shortcuts. 
                  I see the post is 9 days old and yet no official solution from Sonos.  
                   

                    Jillilan
                    Lyricist II
                    May 20, 2024

                    Just bought the new Sonos Five and the iOS 17.5 app  automatically Tells me that I need to switch the local network on…. But it is on. And never been off. Please SONOS FIX IT its been a week now.

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