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Howie13
Contributor I
May 9, 2024
Question

unable to join local network

  • May 9, 2024
  • 112 replies
  • 7398 views

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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    mkikkert
    Lyricist III
    May 20, 2024

    Still having this issue as well, been trying for 9 days now and still getting the same error. I have tried all the tricks (deleting app, updating iOS, restarting phone, etc.), but to no success. No iPad or Android device to use as backup. New speakers just sitting in the corner because I can’t set them up. Any word on updates? Just about ready to return these items. Thanks.

      MM9160
      Lyricist I
      May 20, 2024

      Same problem.  Somehow fixed.  Uninstalled App, Updated IOS to 17.5.1.  Turned off and reinstalled app.  Was still getting the same message then got to a page where it said it could not find my network and below a button where it said it could find my network and then it worked.  

       

      I see they updated the app.   Really disappointed in Sonos customer service and not getting ahead of this.

      mkikkert
      Lyricist III
      May 20, 2024

      Same problem.  Somehow fixed.  Uninstalled App, Updated IOS to 17.5.1.  Turned off and reinstalled app.  Was still getting the same message then got to a page where it said it could not find my network and below a button where it said it could find my network and then it worked.  

       

      I see they updated the app.   Really disappointed in Sonos customer service and not getting ahead of this.

      Just followed these steps and updated to 17.5.1. Still not working. What “page” are you referring to, to find the network? I’m not getting anything there. Thanks.

      Jbm4444
      Lyricist III
      May 20, 2024

      As someone who frustratingly faced this issue, I can confirm that there is no update that will allow iPhone 14 Pros to add a speaker. I was only able to resolve this problem by downloading the app on a friends phone and setting up my speaker there. After setting it up on a friends phone I was able to add the existing system through the app on my phone. If anyone you know has a device that is not an iPhone Pro, you will be successful in setting it up there. Best of luck everyone.

        mkikkert
        Lyricist III
        May 20, 2024

        As someone who frustratingly faced this issue, I can confirm that there is no update that will allow iPhone 14 Pros to add a speaker. I was only able to resolve this problem by downloading the app on a friends phone and setting up my speaker there. After setting it up on a friends phone I was able to add the existing system through the app on my phone. If anyone you know has a device that is not an iPhone Pro, you will be successful in setting it up there. Best of luck everyone.

        Thanks for the feedback. I am on the 14 Pro Max as well.

        Lonster1234
        Lyricist I
        May 21, 2024

        Same issue. Very frustrating! 

         

        Hughatport
        Lyricist I
        May 21, 2024

        5/18/24 

         

        I’ve tried everything via mobile device (iPhone 14 Pro w/ the new update on the app)

         

        Nothing worked. Fortunately I only removed my sub as I turned power off to the circuit it was on and it wouldn’t reconnect to my system. However upon attempting to reconnect, I got this same prompt.

         

        As a Sonos believer, this was my first experience with an issue they have had with connectivity and I would be PISSED OFF if this was my first experience with the product. I actually would be furious and enraged I just spent $2k on 4 speakers and they didn’t work.

         

        The iPad solution worked, however SONOS you need to get your act together and quick as it seems this has been going on for 3 weeks now.

         

        For those with an iPad, you’re in luck… for those who don’t I feel sorry for you and feel like SONOS should compensate for the time, headache and BS they put you through…

         

         

         

         

        Any older Apple device (with the new App) should work. Doesn’t have to be an iPad. Think older iPhones should work too. The problem seems to be with the new Pro Pro Max models from what I can gather. 

          mkikkert
          Lyricist III
          May 21, 2024

          Still unacceptable that the app isn’t compatible with a majority of iPhones (14 and 15). Users are not able to just go buy an alternative phone/device to make the app work. Sonos needs to do better.

            Roddy Fairways
            Lyricist I
            May 21, 2024

            Same issue on my end.. restarted my phone a million times and nothing.. even updated my phone’s firmware… nothing 

            WAGBO
            Lyricist I
            May 21, 2024

            I’ve still been experiencing the same issue. iPhone local network issue is still present after restarts, software updates etc

            tried using my Samsung and, while it can detect it, the era 300 cannot join the wifi network

            Currently cannot use the era 300 for a stereo setup with my other era300, nor can I use it with my arc for home theatre (need both eras to connect for surround sound)

            This is an expensive setup that cannot function because of an app and the radio silence from team is dirty PR management. 

            will be returning the entire setup soon, as with others here

            will also recommend my clients against Sonos

             

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