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Howie13
Contributor I
May 9, 2024 9:41 PM UTC
Question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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    Ryezza
    Lyricist I
    May 12, 2024 7:26 PM UTC

    Same issue. We use Sonos to play music at our business, so it is completely silent this weekend which isn’t helping to drive traffic…

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    Iellis
    Lyricist I
    May 12, 2024 8:53 PM UTC

    Having precisely same issue obviously updating was a bad idea.   I was at the cottage updated all worked good came home and nothing is connecting. I keep getting stuck in that one screen.   VERY. Frustrated sorry I’m with this company. This is not the first time this has happened. 

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    Mat4586
    Contributor I
    May 12, 2024 9:47 PM UTC

    The new app is trying to reach msmetrics.ws.sonos.com, a subdomain blacklisted by various ad blockers. White-listing this subdomain solved it for me. 

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    Iellis
    Lyricist I
    May 12, 2024 10:09 PM UTC

    How do I do that on my iPhone?

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    MichiganAgain
    Lyricist I
    May 12, 2024 10:21 PM UTC

    I too have the same issue.  I am completely locked out of my speaker system and cannot play any music.  I have uninstalled and reinstalled the app, hard reset my speakers, signed out and back in again on the app and it still doesn’t work.

    I have had to use a Bose speaker and Sony headphones as replacements instead!

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    Vipul67
    Lyricist I
    May 12, 2024 11:13 PM UTC

    By chance I found pairing works on the iPad, but unfortunately the play one did not chime to complete the process, so looks like I have another problem!

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    KiddosDental
    Lyricist I
    May 12, 2024 11:20 PM UTC

    I have the same message, no solution. Please fix this

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    Brobinson
    Lyricist I
    May 13, 2024 1:40 AM UTC

    This is nuuuuuts. I have massive Sonos systems at home and at work and can’t use two of them right now since the update. 
     

    someone needs to be fired for this. 

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      TSuper
      Lyricist I
      May 13, 2024 2:35 AM UTC

      Crap app update. Same issue

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      TSuper
      Lyricist I
      May 13, 2024 2:42 AM UTC

      Same issue (no recognition that the network radio button is on within the app controls on iPhone 15), and reported it through the help chat (with a human not a bot). He could not help but said that engineering is working on the fix. If anyone knows a work-around, please let us know here. Thank you.

      I saw someone on another thread mention they set it up on their IPad, I tried it and I got mine to work in the interim until Sonos gets their $#!+ together.

      Ipad app works a little better but you can’t add a new product there.

      Frustrating junk.

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