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Eklund
Contributor I
June 29, 2023
Answered

Unable to connect to Spotify - error 500

Sonos suddenly stopped working, and when trying to re connect, an error 500 occurs saying that we can’t configure your Spotify account at the moment.

What to do?

And no “restart router” answers, please.

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    GuitarSuperstarAnswer
    Lead Maestro
    June 29, 2023

    From Sonos:

    “We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app or add the service until it’s resolved.”

    https://status.sonos.com/incidents/1qmdqz5pv15f

    "Receive with simplicity everything that happens to you." - Rashi
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    11 replies

    Sigbj0rn
    Lyricist III
    June 29, 2023

    Same here. Just started today after many years without problems. Tried router on/off. Turned off speakers. Deleted Spotify in Sonos, and cannot re-add it…

    Katronite
    Lyricist I
    June 29, 2023

    Same for me.

    When choosing spotify to a room, it just says that it "still handles previous choosen requests"... 

    GuitarSuperstarAnswer
    Lead Maestro
    June 29, 2023

    From Sonos:

    “We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app or add the service until it’s resolved.”

    https://status.sonos.com/incidents/1qmdqz5pv15f

    "Receive with simplicity everything that happens to you." - Rashi
      Pierrebakker
      Lyricist I
      June 29, 2023

      Same issue here.

      MT881
      Lyricist I
      June 29, 2023

      Same issue here, any updates?

      Boekiemeister
      Lyricist I
      June 29, 2023

      So this is a problem in the whole Sonos app? For everyone?

       

      Tim_141
      Lyricist I
      June 29, 2023

      Gleicher Fehler bei mir. “Fehler 500, Spotify Account kann nicht hinzugefügt werden”, bzw. “Ihre vorherigen Anfragen werden noch immer verarbeitet. Bitte stellen Sie diese Anfrage später noch einmal. Wenn diese Meldung erneut angezeigt wird, wenden Sie sich bitte an den Sonos-Kundendienst.”

      AjTrek1
      AjTrek1
      June 29, 2023

      To Everyone

      This question has been answered by @GuitarSuperstar. He doesn’t work for Sonos (at least not to my knowledge). Therefore asking if there is an update or if the outage affects everyone is useless. Click the link provided in @GuitarSuperstar answer. That is all the information you’ll get until Sonos resolves the issue. If you haven’t blocked Sonos alerts you’ll see the progress when you’re in the app. Otherwise just keep checking back or trying Spotify. 

      Together Everyone Achieves More = T.E.A.M.
        MT881
        Lyricist I
        June 29, 2023

        Well, it works again! Thankfully!

        Daniel M.
        Contributor I
        July 22, 2023

        Not sure about anyone else, but this is still not resolved for me, despite what Sonos said 23 days ago. I still can’t connect my Spotify account, still can’t play from Spotify app to Sonos using Spotify connect. Nobody at Sonos is helpful - all they say is restart your router, delete and reinstall apps, power cycle your speakers…none of it works. Is anyone also still dealing with this? Has anyone figured out an actual fix?

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