Contributor II

Answered

Unable to Browse Music - Imported Playlist

Forum|Forum|2 years ago
July 18, 2024
50 replies
1851 views

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working. I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.

I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

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Best answer by rosswells127

@Michael_16 et al

FYI: I believe there is a bug in the very latest Sonos Firmware 16.3 re Music Library “Imported Playlists”.
As per the thread below @Corry P indicated that Sonos are now aware of the issue and I assume they will be fixing this issue in a future Firmware update.
I have tagged @Corry P so he can correct me if this is still not the case.
Ross.

Show previous replies

rosswells127Answer

Prodigy I

@Michael_16 et al

FYI: I believe there is a bug in the very latest Sonos Firmware 16.3 re Music Library “Imported Playlists”.
As per the thread below @Corry P indicated that Sonos are now aware of the issue and I assume they will be fixing this issue in a future Firmware update.
I have tagged @Corry P so he can correct me if this is still not the case.
Ross.

Corry P

Sonos Staff

Thanks @rosswells127

I have tagged this thread with the issue tracker and will inform you all here when this issue has been resolved. At present, there is no ETA.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

thetimallen

Avid Contributor I

This is nuts. How does Sonos justify what they did to all of our systems?

I can not access my library at all. At some point this has to be a class action. We spent thousands of dollars on sonos equipment and they ruin it after the fact by releasing an app far before it’s ready?

R

Rhonny

Prodigy III

This is nuts. How does Sonos justify what they did to all of our systems?

I can not access my library at all. At some point this has to be a class action. We spent thousands of dollars on sonos equipment and they ruin it after the fact by releasing an app far before it’s ready?

Did you not update your app yesterday? It fixed a number of music library issues.

(There will be no class action. How do you take a company to court that is actively and demonstrably working towards remedying issues? How do you quantify your damages?)

E

Eastway

Avid Contributor III

This is nuts. How does Sonos justify what they did to all of our systems?

I can not access my library at all. At some point this has to be a class action. We spent thousands of dollars on sonos equipment and they ruin it after the fact by releasing an app far before it’s ready?

Did you not update your app yesterday? It fixed a number of music library issues.

(There will be no class action. How do you take a company to court that is actively and demonstrably working towards remedying issues? How do you quantify your damages?)

Even with the update Music Library Imported Playlists: “Unable to browse music”

A Class Action lawsuit may be folly but there is not a lot of evidence that Sonos “is actively and demonstrably working toward remedying issues” They certainly are keeping things opaque.

J

Jazzflow

Lyricist II

After recently updating the Sonos app on my laptop that uses Windows, I keep getting the same issue “unable to browse music” that many others have mentioned. I’m writing this message out of pure frustration after wasting plenty of my time trying to figure out how to get access to my music library on this app. There’s a problem when Sonos can flood you with sales ads to get you to buy more of their products but when it comes to support and transparency … nothing, not a word.

I have now gone through several Sonos app issues, Airplay not connecting to Sonos speakers (but Airplay connects to all my other devices), updates that lose your complete music library and now this issue with the “unable to browse music”. Like a lot of other folks, I have put a lot of time in building up my personal music library, I don’t just listen to streaming music stations. There should be no reason for these constant errors in your software updates and least alone for Sonos to just quietly sit there without any effort to reach out to their customers and alert everyone regarding these mistakes and how soon they will be corrected.

I will end this with a message directed to Sonos upper sales management; I for one will not invest another penny or advise anyone else I know to buy any Sonos product until this company gets it’s technical support act together and I can feel confident that when I open up this app and know I can enjoy and or entertain others with this great sounding product. There is no point to have an audio system when you are limited to what and how you can play your music on it.

R

Rhonny

Prodigy III

After recently updating the Sonos app on my laptop that uses Windows, I keep getting the same issue “unable to browse music” that many others have mentioned. I’m writing this message out of pure frustration after wasting plenty of my time trying to figure out how to get access to my music library on this app. There’s a problem when Sonos can flood you with sales ads to get you to buy more of their products but when it comes to support and transparency … nothing, not a word.

I have now gone through several Sonos app issues, Airplay not connecting to Sonos speakers (but Airplay connects to all my other devices), updates that lose your complete music library and now this issue with the “unable to browse music”. Like a lot of other folks, I have put a lot of time in building up my personal music library, I don’t just listen to streaming music stations. There should be no reason for these constant errors in your software updates and least alone for Sonos to just quietly sit there without any effort to reach out to their customers and alert everyone regarding these mistakes and how soon they will be corrected.

I will end this with a message directed to Sonos upper sales management; I for one will not invest another penny or advise anyone else I know to buy any Sonos product until this company gets it’s technical support act together and I can feel confident that when I open up this app and know I can enjoy and or entertain others with this great sounding product. There is no point to have an audio system when you are limited to what and how you can play your music on it.

I know you’re on Windows but did you also update the phone app this week which addressed some of the music library access issues? And then go to Settings - Manage - System Updates - Check for Updates to check whether the speaker firmware needs an update?
I wonder if that might then have a positive knock-on with your Windows app…

I

itsEddy

Lyricist I

I’m also affected by the “Unable to browse music” Playlist problem in current versions on both Windows and iOS.

Don’t waste time trying to troubleshoot this like I did. Sonos caused this issue with bad updates and I suspect that only they will be able to fix it with a new release...

H

hpujol

Contributor I

Same here - has been stable and working for years, now even on the pc app (iphone app is of no use now of course) can’t play playlist, can’t browse library. Things just keep getting worse and worse.

R

Rhonny

Prodigy III

(iphone app is of no use now of course) can’t play playlist, can’t browse library.

Even after the iOS and Android app update on Monday that fixed many music library issues?

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