Contributor II

Answered

Unable to Browse Music - Imported Playlist

Forum|Forum|2 years ago
July 18, 2024
50 replies
1851 views

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working. I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.

I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

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Best answer by rosswells127

@Michael_16 et al

FYI: I believe there is a bug in the very latest Sonos Firmware 16.3 re Music Library “Imported Playlists”.
As per the thread below @Corry P indicated that Sonos are now aware of the issue and I assume they will be fixing this issue in a future Firmware update.
I have tagged @Corry P so he can correct me if this is still not the case.
Ross.

Show previous replies

R

Rhonny

Prodigy III

Did you run the system update last week that accompanies today’s app update?

M

Mim74

Lyricist I

Same issue. How many times are Sonos going to send out broken updates. My phone has been driving me crazy for 2 months, but at least the desktop app was still working. Now they’ve broken that too.

It’s been driving me crazy for the past few nights. The only way I can get it to play songs and retain the queue without crashing, is to remove imported playlists.

I’ve seen a few people say don't update and it will be fine, so I tried that on an old phone but it doesn’t let me open anything without updating. Does anyone know how to get around this as I’ve zero confidence in any new updates they roll out?

R

Rhonny

Prodigy III

Today’s app update looks to be fine for most people. Those saying don’t update were basing it on previous updates. And those holding out on old app versions now have to update.

You can keep looking for ways to avoid getting your Sonos working if you like though.

B

bobflips

Lyricist III

Ongoing problems with iTunes library on Synology DSM NAS. I was able to access all music, folders. albums, and imported iTunes playlists until the update on July 18. Then not.

Today things are a little better but after an hour on phone with support it is clear there are several known issues. The desktop controller on Windows cannot read the Imported Playlists from iTunes - “unable to browse music”. Albums are listed multiple times in the Artists & Albums sections.

The suggested work around is to just use the “Folders” section until fix can be applied in yet another update.

R

Rhonny

Prodigy III

Ongoing problems with iTunes library on Synology DSM NAS. I was able to access all music, folders. albums, and imported iTunes playlists until the update on July 18. Then not.

Today things are a little better but after an hour on phone with support it is clear there are several known issues. The desktop controller on Windows cannot read the Imported Playlists from iTunes - “unable to browse music”. Albums are listed multiple times in the Artists & Albums sections.

The suggested work around is to just use the “Folders” section until fix can be applied in yet another update.

And this is after installing today’s app update?

B

bobflips

Lyricist III

Yes. I installed the update to both iOS iPad & Android phone today. I don’t believe there was an update for the Windows desktop controller which is what I use mostly as it has tended to be the most functional. When I try to access Imported Playlists on Android App I get “Something went wrong.” Same when I try Artists or Albums.

R

Rhonny

Prodigy III

Yes. I installed the update to both iOS iPad & Android phone today. I don’t believe there was an update for the Windows desktop controller which is what I use mostly as it has tended to be the most functional. When I try to access Imported Playlists on Android App I get “Something went wrong.” Same when I try Artists or Albums.

I think I read early on after the update that someone cured that issue by uninstalling the app on Android and then reinstalling.

M

MacBarb

Lyricist II

When I check for upgrades it says my Sonos Software is up to date. I can play composers, songs, albums, genres, etc. but I cannot use my play lists. Very frustrating. Is that fix coming at a later date? Any idea when?

R

Rhonny

Prodigy III

When I check for upgrades it says my Sonos Software is up to date. I can play composers, songs, albums, genres, etc. but I cannot use my play lists. Very frustrating. Is that fix coming at a later date? Any idea when?

Have you updated the app from your App Store? It’s not a system update, which is what you checked for.

B

bobflips

Lyricist III

Yes. I installed the update to both iOS iPad & Android phone today. I don’t believe there was an update for the Windows desktop controller which is what I use mostly as it has tended to be the most functional. When I try to access Imported Playlists on Android App I get “Something went wrong.” Same when I try Artists or Albums.

I think I read early on after the update that someone cured that issue by uninstalling the app on Android and then reinstalling.

Thanks, but that doesn’t work for me.

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