Contributor II

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Unable to Browse Music - Imported Playlist

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Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working. I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.

I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

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rosswells127Answer

Prodigy I

@Michael_16 et al

FYI: I believe there is a bug in the very latest Sonos Firmware 16.3 re Music Library “Imported Playlists”.
As per the thread below @Corry P indicated that Sonos are now aware of the issue and I assume they will be fixing this issue in a future Firmware update.
I have tagged @Corry P so he can correct me if this is still not the case.
Ross.

E

Eastway

Avid Contributor III

Yep, same issue here. Had finally gotten my music library to work a couple of weeks ago via Mac controller/iPhone. Yesterday’s desktop update broke it & the library is again inoperable.

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rosswells127

Prodigy I

Yes, same problem here.

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Whubis

Lyricist III

Same here. I can index the library (only on the windows app), and the “Music Library” option shows up on IOS devices. I get a list of categories, but I can’t browse anything. What is weird is that music in my library shows up in the queue on the windows app and are playable. But trying to browse, I keep getting the message “Something went wrong”. This is the exact behavior Michael describes. This after also deleting and adding the library back in.

I’m getting so tired of this nonsense.

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working. I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.

I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

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Michael_16Author

Contributor II

Update: I just got off the phone with support (fourth time this week!), and he told me that Sonos engineers are aware of the problem with “Unable to Browse Music” and hope to have a solution by then end of July. So basically I can’t use my Sonos the rest of the month (at least) but at least they did not ask me to upload my music library again or say it was my router.

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DeRochier

Trending Lyricist I

Thank you for the update, Michael_16. The issue occurred for me when I updated my Sonos Controller for Mac to Version 16.3. I get the error, “Unable to browse music” when attempting to play any of my imported playlists. Fortunately, I’m able to play artists, albums, and songs, just not any of my imported playlists. It’s maddening that Sonos is now scrambling to fix a problem that they created with the update.

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mrmegadeth

Trending Lyricist I

Same here. Build 16.3 (Windows) or firmware 80155014 seems to be the culprit.

If you have local music in the queue the app crashes. Take it out and everything is ok.

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mrmegadeth

Trending Lyricist I

Just tested. I can add music to the queue from the app, once it’s in the queue it’ll crash, however.

I can no longer do anything with the system until I open the Windows controller and Clear Queue.

Looks like they are only testing streaming services before pushing updates. SIgh.

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MacBarb

Lyricist II

Same problem. Unable to use my playlist. “Unable to Browse”. Unable to replace que. This seems to happen all too often. I waste a lot of time trying to figure what is going on- restarting my computer, re-indexing, etc. Only to find out it is a Sonos problem. Don’t you test your new software releases??? You at least need to notify your customers when this happens, so we don’t waste so much time.

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Rhonny

Prodigy III

Same problem. Unable to use my playlist. “Unable to Browse”. Unable to replace que. This seems to happen all too often. I waste a lot of time trying to figure what is going on- restarting my computer, re-indexing, etc. Only to find out it is a Sonos problem. Don’t you test your new software releases??? You at least need to notify your customers when this happens, so we don’t waste so much time.

There’s an app update available now that tackles music library issues.

Queue management is coming end August.

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MacBarb

Lyricist II

Playlists load, but still “unable to browse” and error 1002 when I attempt to play a playlist or replace Queue. Queue is empty.

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