Contributor I

Answered

TuneIn BBC Radio Shows “song not encoded correctly”

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I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”

They were playing fine this morning, but they don’t play this evening.

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C

castallaAnswer

Local Superstar

Works fine on BBC Sounds.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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ratty

The fundamental point stands that most Sonos customers are *consumers*. They have a Wifi setup that they plugged in and it worked, they’re not IT professionals. And 9 out of 10 of them have a wireless network that’s fairly average - it’s not some obscure mesh approach with huge backhaul or enterprise hardware. If a Sonos product doesn’t work on their average wifi setup that works well enough for them, whose fault is that?

It depends. It could be due to interference sources outside the user’s control. On the other hand the market is awash nowadays with promotions aimed at consumers whose WiFi is underperforming. It’s not as if poor WiFi is some kind of arcane technical subject; it’s gone mainstream.

Of course Sonos has long offered a solution which dated from the days when WiFi really was pretty indifferent in quality and coverage, namely SonosNet. An extensible mesh, designed from the outset to carry audio traffic on a separate channel, away from other traffic. It remains a mystery why this original operating mode isn’t used more.

It’s also worth reminding ourselves that the demands of a Sonos system significantly exceed that of a single device that simply needs to connect out to the internet. Sonos components and controllers have to reside on the same IP subnet, with good intercommunication quality as they need talk to one another locally.

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nigelgower

Contributor II

I would like to point out that BBC sounds is not available to those whose Sonos components are not upgraded to S2 - we cannot afford to . Therefore the answer is not use BBC Sounds.

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N

nigelgower

Contributor II

Works fine on BBC Sounds.

what about those who cant use BBC Sounds ? :frowning2:

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castalla

Local Superstar

Then you are pretty much stuck with TuneIn. Hint: there are ways and means...

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

H

Hobbess

Lyricist I

I have this issue currently too and appears to be the same timeline as others. Working fine until just over a week ago and now no ability to access any listen again content.

I am in Canada so no access to BBC sounds app and TuneIn was the only source for this in Sonos.

I also just changed my internet set-up in the last 3 days (after the problem was here) and reset all network components. The issue still persists.

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DodsonGamer

Lyricist I

I get this constantly with BBC shows. Please sort this out Sonos!

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Rawkus

Lyricist I

I have the same issue since a couple of weeks and it’s annoying… of course I can use the BBC Sounds App. This works perfectly in combination with Google speakers, but not so well with Sonos. And on Android I can’t stream to Sonos speakers… only with my iOS devices I can stream to my Sonos speakers. I hope Sonos or TuneIn can give an update on this soon.

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Airgetlam

I think it’s the BBC that needs to authorize TuneIn, and by extension, Sonos, to carry that stream. Neither of those companies are allowed to “steal” streams on their own, it’s the owner that needs to allow it.

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Bruce

W

WayneLee

Lyricist I

The “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.

Stop it. This “oh, must be your network” nonsense is a classic from the Sonos playbook and absolutely meaningless - just a way to blame the end user rather than spend any time whatsoever investigating why their own products don’t work consistently with a range of average consumer setups.

We don’t build the products or develop the software, and we’re not tech experts; the onus is not on us.

“Stop it”? I’ve seen how this “nonsense” plays out countless times.

The vast majority of Sonos problems -- probably well over 95% -- are caused by network issues. Sure, these could be issues at the distant server end -- which might be the case here with the BBC -- or the internet in between, but the weight of evidence is that local network gremlins, usually wireless, are to blame. The laws of physics are immutable.

Sonos provides FAQs to assist with diagnosing wireless problems. Moreover such issues leave clear tracks in the diagnostics, so Support should be able to help troubleshoot.

Yeah… there’s nothing wrong with my network when everything else plays fine! It’s this one particular part of TuneIn that is not working. Blaming my home WiFi is just like saying “have tried turning it off and on again?”. Actually, yes I have. Everything works, except these on-demand streams from the bbc, on TuneIn. So it’s almost certainly an issue with SONOS and/or TuneIn.

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Tinca

Lyricist II

Has this been sorted yet? I am seeing the encoding error when trying to play back BBC programmes stored in TuneIn. It used to work...

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