Contributor I

Answered

TuneIn BBC Radio Shows “song not encoded correctly”

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I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”

They were playing fine this morning, but they don’t play this evening.

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C

castallaAnswer

Local Superstar

Works fine on BBC Sounds.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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C

castalla

Local Superstar

Try using the new BBC Sounds service....

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

T

Tinca

Lyricist II

Thanks castalla, Sounds installed and working fine

C

castalla

Local Superstar

Glad it worked.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

V

VSimmonds

Lyricist I

Has any solution been found with this “encoded incorrectly” issue, for those who have older Sonos speakers and cannot AirPlay from BBC Sounds app?

jgatie

Has any solution been found with this “encoded incorrectly” issue, for those who have older Sonos speakers and cannot AirPlay from BBC Sounds app?

If you are in the UK, there’s this:

https://support.sonos.com/s/article/5090?language=en_US

V

VSimmonds

Lyricist I

I’m not. I live in the U.S.

T

Tinca

Lyricist II

Hi VSimmonds,

I have early Sonos, version 1, and was able to install BBC Sounds as a service within Sonos. This has enabled me to listen to my BBC programmes so got around the issue I was facing with TuneIn.

I'm guessing the BBC is barring your access to Sounds as you're US based :(

In which case this is still an open issue without true resolution

V

VSimmonds

Lyricist I

Thanks for the update. Yes, unfortunately BBC Sounds does not feature as a service through the Sonos app in the U.S.

I’ve been experiencing this intermittent error message for months now, it’s driving me a little crazy… as I’m sure it is many others. Hopefully will hear resolution soon.

Also - just for the record I’ve tried all above suggestions, resetting router and speakers, etc. I would try changing Sonosnet channel (as it seen on others feeds that it’s helped) but it’s greyed out:

C

castalla

Local Superstar

One solution would be to relocate your sonos profile to the UK. BBC sounds should then work.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

V

VSimmonds

Lyricist I

I changed my Sonos profile location to UK. Despite restarting app, BBC Sounds still didn’t appear in service options. I deleted app, redownloaded it, selected UK terms and conditions to agree to. Logged the app into my Sonos account and bingo, bbc sounds appeared so I added the service and I’m now listening without any error messages. THANK YOU! I mean, the problem still exists but I’m happy for the BBC Sounds work around 👍🏻

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